Specialized Research Analyst

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Deliver exceptional customer support to merchants concerning Merchant Credit Card processing assistance and other designated areas.

• Address telephone inquiries, requests, and issues raised by merchants.

• Diagnose and troubleshoot service, authorization, and credit card processing terminal issues.

• Offer effective solutions to merchants to resolve their concerns.

• Convey relevant policies, procedures, and practices to merchants.

• Seek exceptions to policies and procedures on behalf of merchants when suitable and within defined limits.

⛳️ Requirements

• Possess a high school diploma or equivalent.

• Generally have one to two years of experience in customer service.

• Extensive understanding of products, services, problem resolution practices and procedures, applicable regulations, systems, and procedures.

• Strong telephone, interpersonal, and verbal communication abilities.

• Excellent problem-solving and negotiation capabilities.

• Capacity to manage challenging customer calls.

• Ability to identify and resolve or escalate intricate issues.

• Proficient in computer navigation using various software applications, including Microsoft Office Suite.

• Demonstrated commitment to providing high-quality customer service.

• Effective time management skills.

• Must adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, as well as related workplace conduct and safety policies.

• Candidates must fulfill applicable employment eligibility verification criteria.

🏝️ Benefits

• Healthcare options including medical, dental, and vision.

• Basic term and optional term life insurance.

• Short-term and long-term disability coverage.

• Pregnancy disability and parental leave benefits.

• 401(k) plan and employer-funded retirement plan.

• Paid vacation ranging from two to five weeks based on salary grade and tenure.

• Up to 11 paid holiday opportunities.

• Assistance with adoption.

• Sick and Safe Leave accrual of one hour for every 30 hours worked, capped at 80 hours per calendar year unless otherwise mandated by law.

• Incentive and recognition programs.

• Equity stock purchase options.

• Contributions to the 401(k) plan.

• Pension benefits.