Spécialiste, réception et règlement des plaintes

This is a fully remote position, open to applicants in Canada.

📋 Description

• Receive and evaluate cases related to the professional responsibilities of licensees.

• Collect supplementary information from both complainants and licensees for initial assessment.

• Analyze the gathered information, identify key issues, evaluate risks, and provide recommendations to the supervisor.

• Conduct alternative dispute resolution for cases directed to the early resolution stream.

• Educate complainants and licensees regarding procedures and the relevant Codes, By-laws, and regulations.

• Identify Unauthorized Practitioners and communicate findings for further action.

• Summarize cases and compile necessary documentation, including triage memoranda and risk assessment worksheets for the Complaints Committee.

• Attend Complaints Committee meetings, document minutes, and present cases both in writing and verbally.

• Gather supporting documentation and conduct case evaluations as needed.

• Facilitate case resolutions and draft as well as finalize Settlement Agreements.

• Prepare documentation of Committee decisions, which includes closing letters, referrals, and appointment letters.

• Summarize issues, information, and decisions while integrating relevant regulatory content.

• Maintain case files and associated documentation.

• Stay updated with College policies, regulations, legislation, trends, and best practices.

• Collaborate with internal stakeholders to ensure compliance with legislative requirements.

⛳️ Requirements

• College Diploma in business administration, law, or immigration.

• 1-3 years of experience in a law firm, administrative tribunal, or regulatory body.

• Familiarity with concepts, principles, and terminology of legal and administrative law.

• Capability to understand the College Act, regulations, By-laws, and Code of Professional Conduct.

• Knowledge of Alternative Dispute Resolution (ADR) techniques and their appropriate application.

• Understanding of, or the ability to learn about, the Canadian immigration system.

• Proficient in office/administrative software, online storage, and case management systems.

• Strong time management and organizational skills to handle deadlines and a high volume of case documents and materials.

• Analytical, problem-solving, and judgment skills.

• Adaptability to work in a dynamic environment and demonstrate initiative.

• Excellent interpersonal and stakeholder relationship management skills, including de-escalation and ADR techniques.

• Strong written and verbal communication skills.

• Attention to detail.

• Tact and discretion when dealing with confidential and sensitive matters.

• Legally authorized to work in Canada.

• Successful completion of a criminal background check.

• Bilingualism is preferred but not mandatory.

🏝️ Benefits

• The College offers a fully remote hiring and onboarding process.

• An opportunity to safeguard the public interest within the immigration and citizenship sector.

• A culture of openness, where team members participate in significant discussions.

• Health benefits available from day one for both you and your family.

• Access to the Employee and Family Assistance program.