Spanish Bilingual Inbound Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Handles incoming calls from members.

• Utilizes tools and resources effectively to address member inquiries.

• Upholds a high standard of service for members and achieves performance goals.

• Remains composed and exhibits a calm, professional demeanor while adapting to challenging situations.

• Fosters and maintains productive working relationships with colleagues.

• Promotes and preserves a positive, professional image of Velera's Call Centers.

• Engages in product and procedure training through classroom instruction, on-the-job training, and reviews all available manuals and resources to enhance product knowledge.

⛳️ Requirements

• High school diploma or its equivalent.

• Some post-secondary education is preferred.

• Proficient in basic computer skills, including Word, Excel, and Outlook.

• Excellent customer service abilities.

• Clear verbal and written communication skills, along with reading comprehension in English.

• Capability to accurately interpret information and demonstrate strong problem-solving and analytical thinking skills.

• Application of sound judgment and decision-making abilities.

• Ability to work effectively both independently and collaboratively as part of a team.

• Product knowledge should include, but is not limited to: Memberview, Shared Branch, Hot Card, Connex Card Support, MS Custom, Call Center Console, or Springboard.

🏝️ Benefits

• Medical with telemedicine.

• Dental and Vision coverage.

• Basic and Optional Life Insurance.

• Paid Time Off (PTO).

• Maternity, Parental, Family Care Community Volunteer Time Off.

• 12 Paid Holidays.

• Company Paid Disability Insurance.

• 401k plan with employer match.

• Health Savings Accounts (HSA) with company contributions.

• Flexible Spending Accounts (FSA).

• Supplemental Insurance options.

• Mental Health and Well-being support through the Employee Assistance Program (EAP).

• Tuition Reimbursement.

• Wellness program.