Spanish Associate – Client Services

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Execute general administrative duties, including the management of calendars and appointment scheduling.

• Serve as a point of contact between clients and internal teams, managing email communications and ensuring timely and accurate correspondence in both English and Spanish.

• Assist in organizing virtual meetings by scheduling, sending invitations, and preparing required materials.

• Effectively prioritize tasks and manage time to meet client deadlines and expectations.

• Conduct research on various assigned topics, providing pertinent insights to support decision-making.

• Develop and sustain positive relationships with clients, understanding their needs to ensure a high level of satisfaction.

• Evaluate customer complaints, identify root causes, and propose effective solutions to improve the customer experience.

• Accurately prepare and deliver price quotes that align with client requirements.

• Support basic insurance-related documentation, policy updates, and follow-ups when applicable.

• Maintain and update client records in CRM systems, ensuring data accuracy and completeness.

• Monitor tasks, follow-ups, and client requests to guarantee timely execution.

⛳️ Requirements

• A Bachelor's degree in Accounting & Finance, Business Studies, Economics, or Public Relations is preferred.

• Proficiency in Spanish and English (both written and verbal) is essential.

• Strong interpersonal and communication abilities.

• Detail-oriented with the capacity to manage multiple tasks and meet deadlines.

• Entry-level or minimal experience in client-facing roles, demonstrating a service-oriented approach.

• Experience with a US-based insurance client is advantageous.

• Familiarity with CRM tools and virtual work environments is desirable.

• A willingness to learn, adapt, and grow.

🏝️ Benefits

• Medical Insurance for you.

• Performance-based bonuses.

• Annual bonuses and increments.

• Company-wide success bonuses.

• Allowances for Internet, Electricity, and Wellbeing.