Client Services Officer, MENA

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Deliver exceptional professional assistance to clients through various communication channels including phone, email, and live chat.

• Support clients with processes such as account opening, verification, deposits, withdrawals, and other inquiries related to their accounts.

• Address issues associated with trading platforms, account management, trade execution, and technical functionalities.

• Foster and maintain robust client relationships through proactive engagement and continuous support.

• Recognize client needs and offer customized solutions to enhance their satisfaction and loyalty.

• Educate clients regarding the company’s products, trading platforms, tools, and available resources.

• Ensure that all client interactions are conducted in compliance with company policies and regulatory standards.

⛳️ Requirements

• A minimum of 1 year of experience in a Customer Support or Sales position within a regulated financial services environment.

• Proficiency in both Arabic and English, in written and spoken forms.

• A degree from a college or university.

• Excellent attention to detail, along with strong organizational and communication abilities.

• Familiarity with Microsoft Office applications.

• A high degree of professionalism, a strong work ethic, self-motivation, and a collaborative spirit.

• A positive, can-do attitude.

• Willingness to work on public holidays.

• Availability for evening shifts only (15:00 - 23:00 Dubai Time Zone).

🏝️ Benefits

• A unique opportunity to advance your career in a rapidly expanding global company.

• An attractive remuneration package based on qualifications and experience.

• Opportunities for personal growth through our “Employee Training & Development program.”

• Birthday and loyalty benefits.