Director Client Services

This is a fully remote position, open to applicants in California.

📋 Description

• Develop account management strategies associated with client service plans.

• Accountable for the retention of current clients, ensuring customer satisfaction, driving revenue growth, managing client surveys, and generating new business.

• Deliver program management for large clients that require dedicated personnel, multiple locations, and intricate service models.

• Supervise the activities of local Client Services team members.

• Perform pre-renewal visits to assess client loss experiences and overall company performance.

⛳️ Requirements

• Preferred: Bachelor's degree from an accredited institution.

• Preferred: CPCU, AIC, and/or ARM or other relevant designations.

• A minimum of ten (10) years of related experience or a comparable combination of education and experience.

• At least two (2) years of experience as an account manager or five (5) years of experience as an adjuster, including two (2) years in a supervisory role.

• Required: Experience with California Workers Compensation claims.

🏝️ Benefits

• Flexible work schedule.

• Referral incentive program.

• Opportunities for career development and advancement.

• A diverse and comprehensive benefits package that includes medical, dental, vision, and 401K starting on day one.