Soporte Técnico – Support Engineer, Help Desk L1-L2

This is a fully remote position, open to applicants in Bolivia.

📋 Description

• Provide Level 1 and Level 2 technical support to end users.

• Diagnose and resolve hardware, software, and connectivity issues.

• Manage requests and incidents using ticketing tools.

• Document solutions and procedures.

• Escalate complex cases when necessary.

• Ensure an excellent support experience for users.

⛳️ Requirements

• At least 18 months of experience in technical support, Service Desk, or Help Desk.

• Knowledge of end-user support.

• Familiarity with Windows operating systems.

• Understanding of Microsoft 365.

• Experience in software installation and configuration.

• Skills in diagnosing and troubleshooting hardware and software issues.

• Knowledge of network connectivity and VPN.

• Familiarity with remote access tools.

• Experience in ticket and incident management.

• Conversational and intermediate-advanced English proficiency (essential).

• A committed and responsible individual, customer service-oriented, proactive, and organized, with the ability to work independently and focus on problem resolution.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Collaborative and inclusive work environment.

• Flexible working hours and remote work options.