Solutions Strategist

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Lead technical discovery for new engagements, migrations, and significant projects.

• Conduct structured sessions with stakeholders from technical, marketing, and operations teams.

• Convert unclear business needs into well-defined functional and technical requirements.

• Document items that are out of scope and provide reasons for their exclusion.

• Break down requirements into epics and developer-ready stories in collaboration with the Product Owner.

• Maintain traceable records of requirements that encompass features, functions, metafields, and applications.

• Collaborate with Tech Leads to document architecture, data flows, business rules, feasibility, and scope.

• Develop and sustain discovery frameworks and templates.

• Recommend tools based on client needs and articulate the rationale to clients, engineering, and account teams.

• Stay informed about portfolio implementations and current stack decisions.

• Assess third-party tools related to loyalty, search, reviews, personalization, subscriptions, and headless commerce.

• Monitor Shopify platform updates, deprecations, and roadmap signals, translating them into guidance for clients.

• Provide advice on stack composition to ensure maintainability, scalability, and cost-effectiveness.

• Map client environments across ERPs, PIMs, OMS platforms, CRM systems, and marketing stacks.

• Identify integration requirements, data flows, and potential failure points.

• Audit Shopify implementations for technical debt, architectural deficiencies, and underutilized platform capabilities.

• Evaluate AI features in eCommerce tools and pinpoint opportunities to enhance conversion, retention, or operational efficiency.

• Utilize AI for drafting specifications, conducting scripting audits, analyzing rulesets, reconciling data, and sketching out wireframes.

• Collaborate with Growth Strategists to ensure roadmap items are achievable.

• Provide technical context for scoping and estimation efforts.

• Align engineering, design, and account teams around requirements while surfacing conflicts early.

⛳️ Requirements

• Proven history of selecting the appropriate tool for specific client contexts and justifying the choice to clients and engineers.

• Practical knowledge of Shopify Plus, including admin, metafields, theme architecture, and B2B functionalities.

• Understanding of headless and composable architectures, including their limitations.

• Comfort in recognizing gaps in tool knowledge and seeking out subject-matter experts.

• Demonstrated experience leading discovery on complex digital projects.

• Strong documentation practices that can meet tight deadlines.

• Ability to facilitate stakeholder sessions that reveal actual requirements.

• Experience in writing requirements engineering that can be executed with minimal ambiguity.

• Capable of breaking down requirements to a granularity suitable for developers.

• Experience managing requirements for multiple clients without context overlap.

• Exposure to migrations from Magento, BigCommerce, or Salesforce Commerce Cloud to Shopify Plus.

• Familiarity with Figma or FigJam, Jira, and Excel.

• Experience assessing AI features within tools already utilized by merchants.

• Adaptability to rapid changes and willingness to revise positions based on new evidence.

• Confidence in client-facing settings and capability to explain technical concepts to non-technical stakeholders.

• Ability to propose compromises that are acceptable to clients, engineers, and account teams within the scope of work.

• Strong written communication skills.

• No specific educational credentials are required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and continuous learning.

• Supportive work environment that fosters collaboration and innovation.

• Flexible working hours and remote work options.

• Comprehensive health and wellness benefits.