Solutions Strategist

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Lead the technical discovery process for new engagements, migrations, and significant projects.

• Facilitate structured sessions with stakeholders from technical, marketing, and operations teams.

• Convert ambiguous business needs into clearly defined functional and technical requirements.

• Document items that fall outside the project scope and provide rationale for their exclusion.

• Break down requirements into epics and user stories that are ready for developers, in collaboration with the Product Owner.

• Maintain accurate records of requirements that track features, functions, metafields, and applications.

• Collaborate with Tech Leads to document architecture, data flows, business rules, feasibility, and project scope.

• Develop and maintain discovery frameworks and templates.

• Recommend tools based on client needs while articulating the reasoning to clients, engineering teams, and account managers.

• Stay informed about portfolio implementations and existing stack decisions.

• Assess third-party tools related to loyalty, search, reviews, personalization, subscriptions, and headless commerce.

• Monitor Shopify platform updates, deprecations, and roadmap signals, translating these into guidance for clients.

• Provide advice on stack composition to ensure maintainability, scalability, and cost-effectiveness.

• Map client environments across ERPs, PIMs, OMS platforms, CRM systems, and marketing stacks.

• Identify integration requirements, data flows, and potential failure points.

• Audit Shopify implementations for technical debt, architectural shortcomings, and underutilized platform capabilities.

• Evaluate AI features within eCommerce tools and identify opportunities for enhancing conversion, retention, or operational efficiency.

• Utilize AI for drafting specifications, conducting audits, analyzing rulesets, reconciling data, and creating preliminary wireframes.

• Collaborate with Growth Strategists to ensure that roadmap items can be delivered effectively.

• Provide technical context to support scoping and estimation processes.

• Align engineering, design, and account teams around requirements, addressing conflicts early in the process.

⛳️ Requirements

• Proven experience in selecting the appropriate tools for specific client contexts and justifying these choices to both clients and engineers.

• Working knowledge of Shopify Plus, including admin functions, metafields, theme architecture, and B2B applications.

• Understanding of headless and composable architectures, including the contexts in which they may not be suitable.

• Comfort in acknowledging knowledge gaps with tools and seeking insights from subject-matter experts.

• Demonstrated experience leading discovery phases on complex digital projects.

• Strong documentation habits that meet deadlines effectively.

• Ability to facilitate stakeholder sessions that reveal genuine requirements.

• Experience in writing requirements that engineers can implement with minimal ambiguity.

• Capability to decompose requirements into developer-ready details.

• Experience managing requirements for multiple clients without context overlap.

• Familiarity with migrations from platforms such as Magento, BigCommerce, or Salesforce Commerce Cloud to Shopify Plus.

• Proficiency in tools such as Figma or FigJam, Jira, and Excel.

• Experience in evaluating AI features within tools that merchants currently utilize.

• Adaptability to rapid changes and willingness to revise positions based on new evidence.

• Confidence in client-facing situations and the ability to explain technical concepts to non-technical stakeholders.

• Skill in proposing compromises that satisfy clients, engineers, and account teams within the Statement of Work (SOW).

• Excellent written communication skills.

• No specific educational credentials are required.

🏝️ Benefits

• Comprehensive health and wellness benefits package.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote working options.

• Collaborative and inclusive company culture.

• Access to the latest tools and technologies in the industry.