Solutions Strategist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead the technical discovery process for new projects, migrations, and significant engagements.

• Facilitate structured meetings with stakeholders from technical, marketing, and operations teams.

• Convert unclear business requirements into well-defined functional and technical specifications.

• Break down requirements into epics and stories for engineering implementation.

• Keep thorough records of traceable requirements encompassing features, functions, metafields, and applications.

• Collaborate with Tech Leads to document architecture, data flows, and business rules.

• Develop and sustain discovery frameworks and templates.

• Suggest tools based on client requirements and provide justification for choices made.

• Stay informed about implemented portfolio solutions.

• Assess third-party tools related to loyalty, search, reviews, personalization, subscriptions, and headless commerce.

• Monitor updates, deprecations, and roadmap cues for the Shopify platform.

• Provide advice on stack composition, maintainability, scalability, and cost-effectiveness.

• Map client environments involving ERP, PIM, OMS, CRM, and marketing systems.

• Identify integration needs, data flows, and potential failure points.

• Conduct audits of Shopify implementations to identify technical debt and architectural deficiencies.

• Assess AI capabilities in e-commerce tools and pinpoint valuable applications.

• Utilize AI for specifications, audits, data analysis, wireframes, and project delivery.

• Collaborate with Growth Strategists on deliverable roadmaps.

• Provide technical context during scoping and estimation processes.

• Align engineering, design, and account teams concerning requirements.

⛳️ Requirements

• Proven experience selecting the appropriate tool for specific client scenarios and justifying the choice to both clients and engineers.

• Familiarity with Shopify Plus, including admin, metafields, theme architecture, and B2B functionalities.

• Understanding of headless and composable architectures and their limitations.

• Willingness to acknowledge gaps in tool knowledge and seek internal expertise.

• Proven track record in leading discovery processes for complex digital projects.

• Proficient in conducting stakeholder sessions that uncover actual requirements.

• Experience in crafting clear, developer-executable requirements and breaking them down into manageable components.

• Ability to manage requirements for multiple clients simultaneously.

• Exposure to migrating from platforms such as Magento, BigCommerce, or Salesforce Commerce Cloud to Shopify Plus.

• Comfortable using Figma or FigJam, Jira, and Excel.

• Experience in evaluating AI features within existing merchant tools.

• Adaptability to rapid changes and willingness to update positions based on new evidence.

• Confidence in client-facing interactions and ability to communicate technical concepts to non-technical audiences.

• Capability to propose compromises that satisfy clients, engineers, and account teams within the Statement of Work (SOW).

• Strong written communication skills.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible working hours and remote work opportunities.

• Professional development and training programs.

• Health and wellness benefits.