Solutions Specialist – International

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist in acquiring new customers in the Americas and international markets by collaborating with Sales and Solutions Architects throughout the opportunity lifecycle.

• Integrate expertise in Compliance, FinTech, and RegTech into discussions with customers.

• Conduct discovery sessions with stakeholders from Compliance, Legal, Risk, Surveillance, Information Governance, and Technology.

• Convert customer needs into Arctera use cases and solution narratives that highlight business and compliance value.

• Provide customized product demonstrations centered on customer workflows, regulatory demands, and business results.

• Design, configure, and implement trials and Proofs of Concept with clear objectives, success criteria, and outcomes.

• Act as a subject-matter expert in communications compliance and surveillance, archiving, eDiscovery, investigations, information governance, and related processes.

• Collaborate with Solutions Architects on complex opportunities, offering domain and product knowledge.

• Identify and resolve product, workflow, compliance, and technical objections.

• Assist in competitive opportunities by clearly articulating Arctera's capabilities, differentiators, and value.

• Support RFP/RFI submissions that cover product capabilities, compliance use cases, workflows, regulatory requirements, and technical functionalities.

• Engage with prospects ranging from practitioners to senior stakeholders, including Compliance Officers, Heads of Surveillance, Legal, Risk, CIO/CTO teams, and technology groups.

• Aid partner-led initiatives for new opportunities through solution expertise, demonstrations, technical enablement, and customer assessments.

• Stay informed about financial services regulations, compliance practices, FinTech/RegTech trends, emerging technologies, and AI applications.

• Maintain a comprehensive understanding of the Arctera portfolio and build expertise in new capabilities, integrations, use cases, and product innovations.

• Gather competitive intelligence and feedback from the field for Product Management and Engineering.

• Create reusable demo scenarios, industry use cases, POC frameworks, technical content, competitive playbooks, and enablement resources.

• Collaborate across Sales, Solutions Architecture, Product, Engineering, Marketing, Partners, and other teams.

• Contribute to new Annual Recurring Revenue (ARR) growth by enhancing technical engagements, opportunity progression, technical win rates, and pipeline conversions.

⛳️ Requirements

• Over 8 years of experience in enterprise SaaS, FinTech, RegTech, compliance technology, financial services technology, Sales Engineering, Solutions Consulting, or a similar customer-facing technical role.

• Proven experience in Compliance, FinTech, and/or RegTech is essential.

• Strong comprehension of the regulatory and technological challenges encountered by financial institutions and other highly regulated entities.

• Practical knowledge of regulatory compliance, communications compliance/surveillance, information governance, eDiscovery, archiving, investigations, or data governance.

• Solid understanding of compliance use cases in financial services, including capture, retention, supervision, surveillance, discovery, and investigation of electronic communications.

• Experience in engaging with stakeholders across Compliance, Legal, Risk, Information Governance, IT, Security, and business functions.

• Demonstrated pre-sales experience in supporting new customer acquisition, including technical discovery, solution demonstrations, workshops, trials, POCs, technical evaluations, and RFP/RFI submissions.

• Capability to translate regulatory and business challenges into compelling business and technical use cases.

• Strong grasp of SaaS and cloud technologies, enterprise integrations, APIs, data sources, identity/security concepts, and modern enterprise architectures.

• Experience in positioning technology solutions in competitive sales scenarios and addressing technical objections.

• Excellent presentation and storytelling skills for technical audiences, including senior Compliance, Legal, Risk, and Technology stakeholders.

• Ability to collaborate effectively with Account Executives, Solutions Architects, and Partners.

• Experience working with geographically distributed sales organizations and clients across the Americas and international markets is highly advantageous.

• Strong awareness of emerging technologies, especially AI as applied to compliance, surveillance, investigations, and risk management, is preferred.

• Ability to manage multiple concurrent opportunities in a dynamic, growth-oriented pre-sales setting.

🏝️ Benefits

• Remote work / Home Office arrangement.

• Commitment to Equal Employment Opportunity.

• Reasonable accommodation available during the application process.