Solutions Partner Manager

This is a fully remote position, open to applicants in Spain.

📋 Description

• Serve as the primary point of contact for all Solutions Partners.

• Oversee the evaluation of partner capabilities, delivery maturity, and available resources.

• Ensure that partners have an adequate number of certified consultants and technical capacity.

• Conduct regular capability assessments and create improvement plans for partners as necessary.

• Lead the onboarding process for new implementation partners, including due diligence and contract signing.

• Organize partner training and certification initiatives.

• Ensure compliance with implementation playbooks, best practices, and delivery frameworks.

• Supervise partner-led implementations to guarantee adherence to methodology, quality standards, and timelines.

• Engage in project kick-offs, milestone assessments, and governance checkpoints.

• Verify partner deliverables such as configurations, integration setups, and testing documentation.

• Handle escalations and collaborate with internal Technical, Support, and Product teams for resolutions.

• Maintain oversight of the entire portfolio of partner-led projects.

• Identify and highlight opportunities for cross-selling other Tether products or services offered by Tether portfolio companies when applicable.

• Monitor delivery risks, resource gaps, and escalations throughout the partner ecosystem.

• Ensure that partners receive the necessary Technical support during their implementations.

• Track KPIs such as project success rates, CSAT, and partner delivery quality.

• Conduct quarterly performance reviews for partners.

• Define corrective action plans or impose temporary delivery restrictions when necessary.

• Manage re-certification cycles and partner tiers.

• Collaborate closely with Customer Success, Delivery, Support, Product, and Training teams.

• Ensure seamless transitions between sales-to-delivery and delivery-to-support phases.

• Provide feedback from partner projects to internal teams to enhance product quality and implementation processes.

• Oversee partner renewal, re-certification, and, if needed, offboarding.

• Maintain records for partners, capability matrices, and project performance logs.

⛳️ Requirements

• 4–8 years of experience in Partner Management, Delivery Management, Professional Services, or Project Governance roles.

• Proven experience working with implementation partners, system integrators, or consulting firms.

• Strong comprehension of software/IT implementation processes including integration, configuration, change management, UAT, and go-live.

• Ability to collaborate with top-tier technical and business teams across various regions.

• Experience in SaaS, fintech, AI, blockchain, digital content platforms, or enterprise open-source software.

• Previous involvement with partner-led delivery models or certification programs.

• Familiarity with partner governance tools, PMO frameworks, and quality assurance processes.

• Proficiency in English is required; knowledge of additional languages is a plus.

🏝️ Benefits

• Competitive salary

• Flexible working hours

• Opportunities for professional development

• Ability to work from anywhere in the world