Solutions Partner Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the main point of contact for all Solutions Partners.

• Coordinate evaluations of partner capabilities, delivery maturity, and resources.

• Ensure that partners have an adequate number of certified consultants and technical expertise.

• Conduct regular capability assessments and create partner enhancement plans as necessary.

• Lead the onboarding process for new implementation partners, including due diligence and contract finalization.

• Organize partner training and certification initiatives.

• Guarantee compliance with implementation playbooks, best practices, and delivery frameworks.

• Supervise partner-led implementations to ensure they adhere to methodology, quality standards, and timelines.

• Engage in project kick-offs, milestone evaluations, and governance checkpoints.

• Validate partner deliverables such as configurations, integration setups, and testing documentation.

• Handle escalations and coordinate solutions with internal Technical, Support, and Product teams.

• Maintain oversight of the entire portfolio of partner-led projects.

• Identify and highlight cross-sell opportunities with other Tether products or services from Tether portfolio companies, as applicable.

• Monitor delivery risks, resource gaps, and escalations within the partner ecosystem.

• Track key performance indicators such as project success rate, Customer Satisfaction (CSAT), and partner delivery quality.

• Conduct quarterly performance reviews of partners.

• Establish corrective action plans or implement temporary delivery restrictions when necessary.

• Manage re-certification cycles and partner tier classifications.

• Collaborate closely with Customer Success, Delivery, Support, Product, and Training teams.

• Ensure seamless transitions between sales-to-delivery and delivery-to-support phases.

• Provide insights from partner projects to internal teams to enhance product quality and implementation procedures.

• Oversee partner renewal, re-certification, and, if needed, offboarding processes.

• Maintain comprehensive records of partners, capability matrices, and project performance logs.

⛳️ Requirements

• 4–8 years of experience in Partner Management, Delivery Management, Professional Services, or Project Governance roles.

• Background in working with implementation partners, system integrators, or consulting firms.

• Strong comprehension of software/IT implementation processes, including integration, configuration, change management, UAT, and go-live.

• Experience in sectors such as SaaS, fintech, AI, blockchain, digital content platforms, or enterprise open source software.

• Previous involvement with partner-led delivery models or certification programs.

• Familiarity with partner governance tools, PMO frameworks, and quality assurance processes.

• Proficiency in English is required; knowledge of additional languages is a plus.

🏝️ Benefits

• Health insurance

• Work from home options

• Professional development opportunities

• Flexible working hours