Solutions Engineering Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, guide, and develop a team of Solutions Engineers within a collaborative, high-performance, customer-focused atmosphere.

• Strategically collaborate with Account Executives throughout the entire customer journey.

• Provide customized demonstrations and customer proofs-of-concept aligned with established requirements.

• Cultivate technical knowledge in Data Activation, Customer Data Platforms (CDP), data warehousing, and integration technologies across various enterprise sectors.

• Guarantee an outstanding customer experience during the new revenue pilot and finalization stages.

• Interact with customers to identify data activation requirements and design solutions utilizing the Hightouch platform.

• Create, develop, and uphold playbooks, demonstration environments, and tools for proofs-of-concept and technical validations.

• Work alongside Account Executives and Product Managers on customer-specific feature requests and product improvements.

• Lead initiatives aimed at enhancing the efficiency, effectiveness, and scalability of the Solutions Engineering team.

⛳️ Requirements

• Strong technical foundation with previous experience directly engaging with clients in either pre-sales or post-sales roles.

• Background in achieving business goals within data or SaaS environments is preferred.

• Proven success in leading, managing, and nurturing technical teams.

• Previous development experience with SQL, Python, JavaScript, and/or working with APIs for data integration.

• Extensive experience in enterprise SaaS, cloud data platforms, or related fields in a technical role with direct customer interaction.

• Capability to independently diagnose and resolve complex technical issues faced by customers.

• Outstanding presentation skills and technical credibility with executive stakeholders and front-line engineers.

• Proficient communication skills across diverse internal and external organizations.

• Experience in cross-functional collaboration with sales, product, and engineering teams.

• Intellectual curiosity, empathy for customer challenges, and the ability to work at a high pace.

• Startup experience, data-focused technical go-to-market knowledge, and experience in scaling Solutions Engineering teams are advantageous.

🏝️ Benefits

• Significant equity compensation in the form of ISO options.

• Opportunity for early exercise.

• 10-year post-termination exercise window.