Solutions Engineer, LATAM

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collaborate with the LATAM sales team to manage the technical aspects of customer opportunities from initial discovery to final closing.

• Conduct technical discovery sessions to understand customer needs, current architecture, challenges, and business objectives.

• Propose integration strategies, solution architectures, platforms, and application infrastructure utilizing Telnyx products.

• Provide technical presentations, product demonstrations, workshops, and support for proof-of-concept initiatives.

• Articulate Telnyx product offerings in areas such as Voice, SIP Trunking, Messaging, Wireless/IoT, Networking, Storage, AI, and Voice AI.

• Assist customers in assessing Telnyx APIs, network capabilities, and communication infrastructure.

• Identify technical objections and collaborate with Sales, Product, and Engineering teams to address challenges.

• Facilitate customer and partner integrations in real-world settings.

• Create lightweight prototypes or demonstrations that illustrate how Telnyx products can address customer issues.

• Maintain an in-depth understanding of Telnyx's current and upcoming product offerings.

• Represent the customer’s perspective by providing technical feedback to the Product and Engineering teams.

• Assist in customer meetings, partner discussions, trade shows, and regional events as necessary.

⛳️ Requirements

• A minimum of 3 years of professional experience, with at least 2 years in a client-facing technical role such as Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Support Engineering, or Technical Architecture.

• Comprehensive understanding of VoIP, SIP, telecom infrastructure, networking, contact center technology, cloud platforms, APIs, or related technologies.

• Proven ability to convey complex technical concepts to both technical and non-technical audiences effectively.

• Capability to convert business requirements into technical solutions and implementation strategies.

• Strong skills in presentation and demonstration.

• Experience collaborating with sales teams during the technical discovery, evaluation, proof of concept, and closing phases.

• Hands-on technical curiosity and a willingness to quickly learn new products.

• Business insight and the ability to link technical value to customer outcomes.

• Proficiency in English, along with Spanish and/or Portuguese.

• Located in Sao Paulo, Brazil or Mexico City, Mexico, with the capacity to support LATAM customers and travel as needed.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.