Solutions Engineer – Insurance

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of technical scoping, proof-of-concepts, and onboarding for key clients.

• Collaborate with clients to design and implement intricate workflows on the Feathery platform.

• Advise clients on best practices for creating scalable and maintainable solutions.

• Assist with deployments and ensure successful adoption across various teams.

• Collaborate with the sales team during the evaluation phase to showcase technical capabilities.

• Convert customer requirements into customized product solutions.

• Develop demos and prototypes that highlight Feathery’s versatility and strength.

• Act as a reliable technical advisor to prospects and customers.

• Represent the customer's voice by surfacing insights and feature requests to product and engineering teams.

• Produce technical content such as example applications, documentation, and guides.

• Aid customers and internal teams in gaining a better understanding of platform capabilities.

• Contribute to enhancing onboarding and implementation workflows.

• Help establish best practices for solutions engineering at Feathery.

• Participate in hiring and mentoring future team members.

• Enhance internal processes, tools, and playbooks as the team expands.

⛳️ Requirements

• Experience in a customer-facing technical role such as solutions engineering, sales engineering, customer success, or a related field.

• Strong problem-solving abilities, particularly in data-intensive or workflow-based systems.

• Solid working knowledge of JavaScript, including the capability to write and troubleshoot scripts and logic for customer implementations.

• Basic familiarity with Python, including the ability to build and debug APIs.

• Excellent communication skills with the ability to engage effectively with both technical and non-technical stakeholders.

• Proactive, resourceful, and comfortable working in a fast-paced startup environment.

• Strong sense of ownership and a commitment to helping customers succeed.

• Bonus: Experience with B2B SaaS platforms or workflow automation tools.

• Bonus: Familiarity with low-code/no-code platforms.

• Bonus: Experience supporting enterprise customers or managing complex implementations.

• Bonus: Background in financial services, including insurance, wealth management, or lending.

• Bonus: Experience in creating technical content such as documentation, demos, or tutorials.

🏝️ Benefits

• Competitive compensation and equity opportunities.

• Comprehensive health, dental, and vision coverage.

• Unlimited paid time off (PTO).

• Central downtown Toronto office location.

• Office snacks and lunches provided.

• A supportive, low-ego team that values ownership and personal growth.

• Company offsite events to connect and recharge.