Solutions Engineer II/III

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess and evaluate customer requirements and needs, translating them into cutting-edge solution designs that align customer business objectives with Mujin's product offerings.

• Ensure that technical scoping is finalized before proposal expectations are set, aligning scope, feasibility, and constraints early in the sales process.

• Determine customer automation needs through direct discussions.

• Clearly present company solutions to customers, ensuring fluid communication while documenting outcomes and subsequent steps.

• Demonstrate persistence and determination in finding solutions for technical challenges.

• Analyze designs based on cost, value, functionality, requirements, and associated risks.

• Produce professional-level layouts using AutoCAD.

• Analyze customer data, identifying and breaking down system flows effectively.

• Be dependable, providing prompt responses and consistent follow-ups.

• Prepare documentation for product and solution proposals.

• Document and support departmental operating procedures.

• Create proposal estimates, including ROM, budgetary, and firm estimates with meticulous attention to detail concerning material and labor scope.

• Conduct preliminary technical risk assessments focused on layout feasibility, throughput constraints, gripper fitting, payload limits, vision system limitations, software scope, and site-specific challenges.

• Accurately identify and monitor known factors, missing elements, assumptions, dependencies, and blockers throughout each opportunity.

• Utilize Salesforce, Wrike, and the company ERP system to keep accurate records of opportunities, including proposal status, outstanding items, and information needed from internal and external stakeholders.

• Draft and present proposals in an engaging, clear, and persuasive manner to customers.

• Cultivate a strong focus on customer success and foster positive working relationships with clients.

• Handle multiple sales projects concurrently.

⛳️ Requirements

• Bachelor’s degree in engineering or a related field.

• Proficiency in AutoCAD and/or SolidWorks is essential.

• Over 5 years of experience in a related role demonstrating effective time management, organizational skills, teamwork, problem-solving, and communication abilities.

• Comprehensive knowledge of Warehouse, Parcel, Automotive, and 3PL systems.

• Familiarity with various automation solutions, including conveying, ASRS, goods-to-person systems, sortation, palletizing, depalletizing, piece picking, automated vehicles, and industrial/collaborative robots.

🏝️ Benefits

• 100% Company paid Medical, Dental, Vision plus the option to buy-up some benefits beginning the 1st of the month after hire.

• 100% Company Paid Life Insurance & Voluntary Benefits.

• 100% Company Paid Long and Short Term Disability.

• 15 Paid Time Off (PTO) days starting in your 1st year.

• 11 Paid Holidays including (2) Floating Holidays.

• 401(k) Plan.

• Parental Leave Benefits.

• Health Savings Account (HSA) option with HDHP.

• Flexible Spending Account (FSA) options for Medical and Dependent Care.

• Referral Bonuses.

• Company Stock Options available in various roles.