Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Create technical solutions for intricate enterprise sales opportunities, encompassing product selection, ATS integrations, data write-backs, and branch rollout architecture.

• Facilitate in-depth technical discussions with prospective clients and their IT administrators.

• Develop prospect-specific sandboxes and functional AI agents for proof of concept.

• Manage RFPs and conduct comprehensive security reviews from start to finish.

• Accompany the sales team to industry events and client locations as the technical representative of Whippy.

• Design deployment architecture tailored for enterprise customers.

• Deliver well-documented implementations to the Customer Success team.

• Address technical escalations that exceed standard support capabilities.

• Construct and maintain a reusable library of deployment playbooks.

• Provide insights to engineering regarding lost deals, prospect needs, and competitor deficiencies.

• Independently conduct the standard demo within the initial 30 days.

• Lead technical discussions on active deals and deliver initial deployment playbooks.

• Manage the technical aspects of enterprise deals and enhance the pattern library.

⛳️ Requirements

• Proven experience as a Solutions Engineer, Solutions Consultant, or Senior Implementation Engineer in staffing technology, ATS ecosystems, or CCaaS and business telephony.

• Proficient in reading API documentation.

• Capable of testing endpoints independently without engineer assistance.

• Skilled in debugging integrations during live customer calls.

• Experience in building or configuring AI agents or IVR flows.

• Competent in conducting technical demos independently under rigorous questioning.

• Strong skills in technical documentation.

• Ability to articulate architecture concepts in simple terms to business stakeholders.

• Effective engagement with customer IT teams.

• Willingness and capability to travel to industry events and customer sites.

• Regular customer-facing experience.

• Proficient in working with ATS integrations, telephony architecture, AI agents, and workflow automation.

• Experience with prospect-specific sandboxes and proof-of-concept settings.

🏝️ Benefits

• Opportunities to travel to industry events and client locations.

• A bootstrapped and profitable company environment.

• AI-first work methodologies.