Solutions Architect – Full-Time

This is a fully remote position, open to applicants in Texas.

📋 Description

• Create solution proposals that encompass technical strategies, cost estimates, implementation plans, team organization, pricing, and contract details.

• Identify, define, and develop solutions for intricate deliverable-based, fully outsourced, and large-scale projects.

• Offer solution development, client engagement, service design, and support for practice pipelines.

• Deliver presentations for Service Desk, Deskside Services, NOC, and IT Operations Support projects.

• Grasp customer business and technical needs, refining solution designs in collaboration with customers and stakeholders.

• Assemble delivery teams and orchestrate collaboration among practice, delivery, and account team members.

• Gather and consolidate solution status and cost information from various project stakeholders.

• Oversee sales and solutions risks, opportunities, challenges, and change management processes.

• Assist in the creation of contracts, SOWs, PCRs, RFPs, RFIs, and RFQs.

• Collaborate with the sales team to foster new business opportunities from initial engagement through to closure.

• Evaluate practice pipelines, opportunities, product offerings, and solution effectiveness.

• Aid in the formulation and implementation of account strategies.

• Ensure effective knowledge transfer from sales to delivery and adherence to established solution and sales methodologies.

• Track engagement profitability, staffing levels, hours allocation, and potential future business opportunities.

⛳️ Requirements

• Bachelor’s Degree or an equivalent level of relevant experience.

• Over 10 years of extensive experience in Service Desk, Deskside Services, Network Operations, or IT Operations.

• A minimum of 7 years in professional services consulting.

• Proven experience in delivering projects/programs with significant Organizational Change Management (OCM) components.

• Experience in managing and executing client professional services agreements.

• More than 10 years of established consulting and interpersonal experience with regular interactions at the Director and CXO levels.

• Capability to develop, market, and sell services and products.

• Familiarity with OCM processes, including stakeholder identification, communication, adoption, and implementation strategies is preferred but not mandatory.

• Strong conceptual and analytical skills, coupled with a strategic mindset.

• Competence in prioritizing and planning complex tasks in a rapidly evolving environment.

• Experience in leading and working collaboratively with cross-functional teams.

• Excellent verbal and written communication skills in English.

• Outstanding communication and interpersonal abilities.

• Flexibility to adapt approach and demeanor to changing situational demands.

• Strong problem-solving skills capable of handling complex issues involving large volumes of contradictory information.

• Willingness to travel up to 25% as needed.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance and AD&D for employees and their dependents.

• Short and Long-Term Disability coverage.

• Health Spending Account (HSA).

• Transportation Benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• Additional earnings opportunities through incentive programs such as annual bonuses and profit sharing.

• Fully remote work arrangement.