Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• In the role of Solutions Engineer, you will be responsible for managing a designated portfolio of accounts, focusing on driving new annual recurring revenue (ARR), acquiring new logos, and securing multi-year enterprise agreements.

• Offer technical pre-sales assistance to sales teams to meet established sales targets.

• Serve as a subject matter expert for Pindrop’s growing array of solutions.

• Collaborate with sales to create and implement solutions that generate new license revenue, targeting specific customer segments.

• Provide guidance to organizations on enhancing their IVR, call center, and fraud operational processes using Pindrop technologies.

• Build trust and influence the customer purchasing process through technical expertise and consultative selling techniques.

• Design and present presentations that convey technical concepts tailored to each account’s unique environment, covering aspects such as solution scope, size, integration/API flows, and business case/ROI.

• Conduct product demonstrations for customers and lead effective proof of value (POV) initiatives.

• Gather and assimilate industry and market insights concerning the competitive landscape, emerging fraud risk trends, and technologies to showcase market leadership.

• Work with Customer Success solution architects to create Statements of Work (SOWs) and other technical documentation.

• Address customer RFP/RFI/RFQ requests, coordinating with other teams within the organization as necessary.

• Assist with product launch initiatives and support trade shows, conferences, executive briefings, and technical training events.

• Identify and nurture new pipeline opportunities, tracking associated revenue to aid in financial forecasts and business planning.

• Collaborate closely with Account Executives to formulate a territory and account-specific strategy, accurately forecasting technical opportunity details within Salesforce.com.

⛳️ Requirements

• Over 7 years of experience in sales engineering, including the ownership and closure of deals surpassing $1M.

• Proven success in consultative selling for large, intricate enterprise engagements.

• Outstanding presentation and communication abilities with a strong executive presence and confidence.

• Extensive technical background with significant experience in Contact Center technology for large enterprises in the Banking, Brokerage, Insurance, and Retail industries.

• Comprehensive understanding of APIs and their significance in contemporary enterprise architectures.

• Practical experience with contact center solutions, such as voice network design, authentication, workforce management, call recording, fraud management, and enterprise speech processing.

• Demonstrated capacity to excel in fast-paced, dynamic settings and creatively address complex technical challenges.

• Highly effective in remote, distributed teams, promoting collaboration and alignment.

• A proactive self-starter who is goal-oriented while managing multiple priorities and strict deadlines.

• Thoughtful yet bold, with clear and transparent communication, a curious and inquisitive mindset, open-mindedness, and a consistent focus on outcomes.

🏝️ Benefits

• Competitive compensation package, including Restricted Stock Units (RSUs) for all employees, ensuring everyone shares in our long-term success.

• A remote-first environment that offers flexibility and autonomy in your daily schedule.

• While we embrace flexible working, we emphasize meaningful in-person interactions through regular team on-sites, company-wide events, and intentional gatherings that promote connection, collaboration, and collective success.

• Unlimited Paid Time Off (PTO)

• A wide range of health and welfare plans to choose from, including one employer-paid “employee-only” option.