Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide clients through the technical and product-related aspects of their FluentStream experience via live demonstrations, product adoption assistance, and customer-oriented webinars.

• Conduct customized demonstrations for both prospective and existing clients.

• Assist Sales and Growth teams on intricate opportunities by evaluating prospect needs and addressing technical and product inquiries.

• Aid in responding to RFPs, security questionnaires, and technical sales documents.

• Deliver onboarding training for accounts that have complex programming needs.

• Identify areas for adoption improvement and collaborate with customers and internal teams to resolve them.

• Support renewal and expansion discussions alongside Growth Account Managers.

• Act as a subject matter expert for Ooma's product suite and competitors' products and features.

• Develop self-service resources, including guides, FAQs, and walkthroughs utilizing AI and other tools.

• Take ownership of proof-of-concept deployments for strategic initiatives.

• Create and present technical training and demonstrations for resellers, partners, and internal teams.

• Gather and provide feedback from prospects and customers to Product and Engineering to guide development and influence the roadmap.

⛳️ Requirements

• A minimum of 3 years of experience in a customer-facing technical role, such as Solutions Engineering, Sales Engineering, or Technical Account Management.

• UCaaS experience is essential.

• Proven experience with onboarding, product adoption, or customer education initiatives.

• Excellent communication skills with the ability to simplify technical concepts into clear, customer-friendly language.

• A collaborative approach and capacity to work across Sales, Marketing, Growth, Product, and Operations teams.

• Highly organized, self-motivated, and capable of managing work independently from start to finish.

• Bachelor’s degree in a technical discipline or equivalent professional experience.

• Familiarity with CRM and support tools such as Salesforce, HubSpot, or Zendesk.

• Willingness to travel occasionally for customer and partner meetings.

🏝️ Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents.

• HMO, PPOs, or a PPO with a HDHP, including an HSA that Ooma helps fund.

• Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability).

• FSA for Healthcare & Dependent Care.

• Commuter Benefits.

• Voluntary Accident, Critical Illness, Hospital Indemnity, and Legal coverage.

• 401(k) plan with employer matching and Roth options.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off, Sick Leave, and observed corporate holidays.

• Employee Assistance Program.

• Life Balance benefits, including Travel Assistance Services and Identity Theft protection.

• Additional perks such as a Discount Program, Credit Union, Medicare Assistance, etc.

• Competitive salary, comprehensive benefits, and generous company perks.