Solutions Engineer

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Take charge of client engagements from the initial discovery phase to final delivery, ensuring ownership of the technical implementation, client relationships, and overall outcomes.

• Create and develop solutions within the partner ecosystem, including platforms such as Zendesk, Zoom CX, Workato, Observe.ai, and others.

• Convert client requirements into detailed technical specifications.

• Construct and implement AI-driven workflows, which encompass agentic automations.

• Maintain thorough documentation of your work, including implementation guides, integration specifications, and workflow diagrams.

• Address and manage issues and escalations with a holistic systems approach.

• Aid in pre-sales discussions when your technical insights can provide significant value.

⛳️ Requirements

• 3–5 years of experience in implementing and managing SaaS platforms in client-facing environments.

• Practical experience with customer experience platforms (such as Zendesk, Zoom Contact Center, or similar) and workflow automation tools (like Workato, Zapier, Make, or comparable).

• Proficient understanding of APIs, JSON, and systems integration.

• Proven experience in building and deploying AI-powered workflows.

• Excellent communication skills with clients.

• Documentation practices that facilitate the work of subsequent team members.

• A systems thinker capable of addressing root causes of issues.

• High emotional intelligence, personal accountability, and a good sense of humor.

🏝️ Benefits

• Competitive benefits package.

• Options for remote work.