Solutions Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Assist in pre-sale activities by generating technical materials, proposing deal parameters that align with client goals, and developing audience strategies that fit agency buying workflows and key performance indicators (KPIs).

• Manage and update reusable pitch resources—technical one-pagers, demo environments, objection-handling documents, and ROI calculators—to enable sellers to advance deals efficiently.

• Implement the standard deal configuration process: audience strategy, market selection, measurement approach, and pricing structure—tailoring templates for each opportunity.

• Engage in pitch meetings and RFP responses alongside senior team members; take ownership of specific technical sections of the proposal narrative.

• Conduct regular technical enablement sessions for sellers, including workshops, deal clinics, and on-the-spot coaching on effectively presenting AudioGraph capabilities.

• Ensure smooth transitions between sales, operations, and client services—ensuring clients do not feel they are starting anew with a different team at any stage.

• Maintain and enhance internal documentation—playbooks, configuration guides, and troubleshooting resources—ensuring the team has access to a shared and up-to-date knowledge base.

• Contribute to the product roadmap by capturing field-level technical feedback and organizing it into clear, prioritized requirements.

• Participate in sprint reviews, beta testing, and partner integration testing for new platform features.

• Oversee specific workstreams such as demo environment management, measurement vendor onboarding, or DSP integration assistance.

⛳️ Requirements

• 3–5 years of experience in solutions engineering, technical account management, or advanced ad operations within programmatic advertising.

• Knowledge of the programmatic supply chain: bid mechanics, deal structures (PMP/PG/preferred deals), header bidding, and SSP-DSP integration patterns.

• Practical understanding of major DSPs (Amazon, TTD, DV360, Viant, Basis, or equivalent) from a technical integration or partner support perspective.

• Direct experience with ad serving platforms (Triton, GAM, FreeWheel, or equivalent), including deal setup, inventory packaging, and basic troubleshooting.

• Familiarity with audience data concepts: identity graphs, data onboarding, clean rooms, and the flow of audience segments through the programmatic pipeline.

• Exposure to measurement and attribution methodologies (pixel-based, exposure file, foot traffic, brand lift) and at least one vendor in the field.

• Capability to work independently on defined workstreams and to escalate effectively when complexities exceed scope.

• Excellent communication skills—comfortable presenting to agency teams and adept at resolving technical issues with engineers.

🏝️ Benefits

• Employer-sponsored medical, dental, and vision coverage with a variety of options.

• Company-provided and supplemental life insurance.

• Paid vacation and sick leave.

• Paid company holidays.

• A designated Spirit day to encourage employees to volunteer in their communities.

• A 401K plan.

• Employee Assistance Program (EAP) at no cost—offering services including telephonic counseling sessions, legal and financial consultation, emotional well-being support, and family and caregiving assistance.

• A variety of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance, and more!