Solutions Engineer

This is a fully remote position, open to applicants in Colorado, +3 more states.

📋 Description

• Work in collaboration with the sales team to engage prospective partners and guide them in identifying their needs and challenges.

• Establish and nurture relationships with both new and existing ISV partners, aligning their objectives with Fiserv solutions.

• Evaluate customer requirements, address challenges, and propose customized solutions to enhance revenue and streamline the onboarding process.

• Conduct product demonstrations and respond to questions regarding functionality.

• Assist existing partners in broadening their offerings with new products and capabilities.

• Act as a liaison between sales, product, and implementation teams, providing insights and feedback for ongoing improvement.

• Keep track of client interactions and identify potential challenges early on.

• Ensure a smooth transition from the sales team to project managers and implementation teams.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related discipline, or 4+ years of equivalent work or military experience.

• 6-7 years of experience in Account Management or Sales/Solutions Engineering.

• Demonstrated history of achieving or surpassing performance metrics.

• Technical proficiency in understanding, explaining, and integrating complex systems.

• Successful completion of more than 5 client implementations.

• Ability to conduct over 20 client calls or video meetings monthly, maintaining a 90% satisfaction rate.

• Capacity to resolve client challenges within established timelines in 95% of cases.

• Ability to coordinate with at least three internal teams: sales, relationship management, and product.

• Meticulous recordkeeping and 100% data accuracy in CRM systems or documentation.

• Skill in identifying and communicating client needs or potential issues, contributing to a 20% increase in client retention or satisfaction.

• Payments industry experience is preferred, as a nice-to-have.

• SaaS experience is also preferred, as a nice-to-have.

• Must be legally authorized to work in the U.S. without sponsorship now or in the future.

• Willingness to travel within the U.S. up to once a quarter.

🏝️ Benefits

• Salary range of $67,800.00 - $144,300.00.

• Eligibility for commission according to the applicable Fiserv Sales Compensation Plan.

• Option for remote work.

• Potential travel within the U.S., up to once a quarter.

• Reasonable accommodations during the application and hiring process.

• Equal Opportunity Employer.