Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop, assess, and troubleshoot transform scripts that alter storefront responses at the edge, ensuring accuracy across various device types, locales, and customer segments.

• Proactively oversee customer trials and swiftly address any issues or irregularities, whether through code modifications or internal escalations — prompt resolution is essential.

• Utilize browser DevTools, Honeycomb, and our client's internal APIs to identify caching discrepancies, TTFB regressions, and personalization conflicts in live environments.

• Manage the technical relationship with a range of merchant accounts — serving as the main engineering contact for escalations.

• Create internal tools, documentation, and playbooks that enhance the team's capacity to onboard and assist customers more efficiently.

• Gather product feedback from real-world experiences — you will have unique exposure to practical edge cases, and your insights will directly influence the product roadmap.

⛳️ Requirements

• 2–5 years of experience in a customer-facing technical role or engineering position (solutions engineering, forward deployed engineering, full-stack engineer, or a similar role).

• Proficiency in JavaScript — you are adept at reading, writing, and debugging JS within a browser context independently.

• Strong comprehension of web mechanics: HTTP, caching headers, CDNs, DNS, and browser rendering processes.

• Experience with Shopify storefronts (Liquid, Hydrogen, or headless) is highly advantageous; familiarity with SFCC or other enterprise platforms is a plus.

• Ability to work in production environments under pressure — you know how to diagnose an issue, formulate a hypothesis, and validate it without causing disruptions.

• Excellent written and verbal communication skills — you can articulate a cache invalidation strategy to a merchant's VP of Engineering and their Head of eCommerce in a single discussion.

• Nice-to-have: Familiarity with Cloudflare Workers, CDN configuration, or edge compute platforms.

• Understanding of A/B testing frameworks and experimentation tools.

• Background in e-commerce performance optimization (Core Web Vitals, LCP, TTFB).

• Experience collaborating across GitHub repositories in a team-oriented engineering environment.

🏝️ Benefits

• Living Our Values: We embody our principles in action. From personal development to a deep commitment to our team and clients, our values guide our dynamic workplace.

• Competitive Compensation: Your efforts are valued. Receive a competitive salary along with a benefits package that includes comprehensive HMO coverage and optical reimbursements.

• Flexible Work Options: Tailor your work environment to suit you! If you are located outside Baguio City, enjoy a permanent remote work arrangement. For those in Baguio, our hybrid work model provides the best of both worlds.

• Wellness Matters: Take time to recharge! Our flexible vacation and sick leave policies empower you to prioritize your health, ensuring a sustainable work-life balance.

• Pathways to Success: Your career journey with us is filled with opportunities for advancement. We are committed to fostering your professional growth and supporting your progression through the ranks.