Solutions Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as a consultative partner to clients—identifying business objectives, technical environments, and operational challenges to align them with AI-driven solutions.

• Act as a consultative advisor to potential clients, revealing operational workflows and strategic aims to develop solutions utilizing Cresta’s real-time AI capabilities, such as virtual agents, agent assistance, and conversation intelligence.

• Facilitate technical discovery sessions to comprehend customer systems, including contact center infrastructure, telephony and IVR architecture, as well as CRM/workforce management platforms.

• Assess and convert customer requirements into robust, scalable Cresta configurations, ensuring strong alignment with both business value and technical feasibility.

• Create and present engaging, customized product demonstrations that emphasize how Cresta’s AI-driven virtual agents, real-time coaching, and analytics can yield measurable business results.

• Oversee the technical design and implementation of proof-of-value (POV) engagements, which include integrations, real-time coaching workflows, and virtual agent applications.

• Conduct ROI workshops and develop business case models that link Cresta’s capabilities to measurable customer impact (e.g., cost savings, efficiency gains, customer satisfaction).

• Provide insights derived from your expertise in AI technologies, contact center transformation, and customer success strategies.

• Act as a technical intermediary between Sales, Product, and Engineering—offering feedback on platform capabilities, customer requirements, and market trends in AI, NLP, and contact center transformation.

• Keep abreast of emerging technologies such as LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and AI platforms for contact centers.

• Present convincing, customized product demonstrations that illustrate how Cresta’s AI—built on a proprietary architecture leveraging both large and small language models—generates measurable ROI through automation, efficiency, and enhanced customer outcomes.

⛳️ Requirements

• 5+ years of experience in customer-facing roles, with 1–3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center sectors.

• Profound understanding of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect).

• Strong grasp of AI/ML technologies, particularly large language models (LLMs), small language models (SLMs), and their applications in conversational AI and agent enhancement.

• Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.

• Capability to design and articulate complex solutions clearly to both technical and business audiences.

• Consultative mindset with a proven history of leading strategic discussions, influencing stakeholders, and customizing solutions to align with business objectives.

• Quick learner and self-motivated individual who excels in fast-paced, collaborative environments.

• Passionate about Cresta’s mission and driven to assist customers in realizing value from AI.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance with options tailored to you and your family.

• Paid parental leave for all new parents welcoming a new child.

• Budget for remote work setup to help you establish a productive home office.

• Monthly wellness and communication stipend to support your connection and balance.

• 20 days of vacation time to encourage a healthy work-life balance.