Solutions Consultant – Enterprise, Enterprise Transformation

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the technical strategy for Avaya's most intricate, multi-million dollar projects.

• Develop the infrastructure and resources that empower all other Solutions Consultants to perform effectively.

• Act as a trusted advisor to C-suite executives, contact center managers, and enterprise IT leaders, converting broad operational challenges into implementable digital transformation strategies.

• Direct the technical narrative for enterprise RFPs/RFIs, showcasing Avaya Infinity's unique value proposition against market competitors.

• Manage complex Proof of Concepts (POCs) from start to finish, design high-performance premise-to-cloud integrations, and propel the technical Mutual Success Plan (MSP) alongside the Account Executive.

⛳️ Requirements

• 6 to 10+ years of experience in technical pre-sales, systems engineering, or solutions architecture within enterprise software or cloud platforms.

• At least 3 to 5 years of experience specifically managing complex, multi-stakeholder, multi-year strategic account engagements ($2M+ TCV, C-suite, enterprise architecture).

• In-depth domain knowledge in Customer Experience (CX), Contact Center (CCaaS), and Unified Communications (UCaaS) business results.

• Proficient in API-first integration design (microservices, serverless, event-driven) with hands-on experience in RESTful APIs, Postman, contemporary frameworks (Python, JavaScript/TypeScript, Node.js), and API security (OAuth, JWT).

• Advanced knowledge of Generative/Agentic AI frameworks (LLMs, RAG, prompt engineering, fine-tuning), Model Context Protocol (MCP), and responsible AI governance.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options