Solutions Architect – Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the product authority and technical consultant for major strategic customer accounts.

• Collaborate with Customer Success Managers to guarantee effective platform utilization and successful onboarding that aligns with customer business goals.

• Assist and guide customers in the implementation of additional product components prior to go-live.

• Enhance technical documentation, which includes videos, articles, and guides.

• Provide customer insights to inform product strategy and processes.

• Accelerate time to value through precise execution and ensure customer satisfaction via active customer involvement.

• Acquire knowledge about the identity security landscape.

• Educate internal teams and clients on best practices for deploying identity security solutions.

• Support the customer lifecycle while proactively identifying potential risks and warning signs.

• Collaborate with Customer Success Managers to meet customer requirements.

• Analyze program data to assist in scaling the customer success program.

⛳️ Requirements

• 8-10 years of experience in IAM, IT, Security, Consulting, or SaaS-related fields.

• Solid background in designing and implementing IAM frameworks.

• Familiarity with RBAC best practices and governance processes.

• Experience in building scalable IAM infrastructures.

• Practical experience with directory services such as Active Directory/Entra, Okta, and LDAP.

• Experience working with databases and large-scale enterprise systems.

• Knowledge of infrastructure as code.

• Experience with cloud platforms such as Google Cloud Platform, AWS, and Azure.

• Proficiency in IaC tools like Terraform, AWS CloudFormation, or Microsoft Bicep.

• Experience in onboarding large customers with a technical product, preferably with numerous system integrations.

• Program management skills to handle multiple simultaneous onboardings.

• Understanding of SaaS industry standards for deploying new software.

• Strong communication, presentation, and leadership capabilities.

• Excellent organizational and project management skills.

🏝️ Benefits

• Equal Employment Opportunity Employer policy.

• Consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.