Solutions Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the professional services lifecycle: including scoping, implementation, testing, rollout, training, documentation, and final approval.

• Design and develop solutions that enhance the value Mogli SMS offers to clients while accommodating their specific constraints.

• Serve as a consistent point of contact from onboarding to delivery, ensuring a seamless transition from Sales/SEs.

• Oversee project timelines and budgets, ensuring the delivery of high-quality solutions within the agreed timeframe and budget.

• Promote end-user adoption through effective training, change management, and enablement strategies.

• Comply with internal protocols for time tracking, project management, and knowledge management.

• Act as the subject matter expert on Mogli’s technical capabilities, advanced configurations, and integrations.

• Ensure that solutions adhere to Salesforce best practices for scalability, security, and maintainability.

• Provide structured feedback to Product, Support, and Customer Success to guide the roadmap and address recurring challenges.

• Assist in the research and development of new product features, innovations, and integrations.

• Create and manage product extensions (add-on packages) to establish scalable, profitable revenue streams.

• Collaborate with Account Managers and Technical Support to ensure measurable client outcomes that facilitate renewal and growth.

• Provide support to partners during implementation as necessary to guarantee high-quality joint delivery.

• Intervene to troubleshoot and resolve advanced, complex technical issues for clients or partners.

⛳️ Requirements

• Extensive knowledge of Salesforce architecture, clouds, products, and best practices.

• 3-5 years of experience with declarative configuration of Salesforce (Flow, Process Builder, etc.).

• Experience in a client-facing consulting, professional services, or technical implementation role is essential.

• Marketing Cloud, Pardot, and/or Apex programming experience is highly desirable.

• Background in managing client projects and engaging directly with stakeholders.

• Experience deploying and/or supporting Mogli SMS or a similar messaging SaaS product is advantageous.

• Bachelor's degree in Engineering, Computer Science, Business, or a related discipline.

• Familiarity with the Nonprofit and Higher Education sectors is a plus but not mandatory.

🏝️ Benefits

• Comprehensive Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli.

• Support for professional development, including professional certification opportunities.

• 401k matching plan.

• Employee Assistance Plan, AD&D, and more.

• Ownership stake in Mogli and an equity grant.

• Flexible Time Off as per Mogli’s FTO Policy.

• 9 US Federal Holidays and 6 paid sick days.

• Work from Anywhere in the United States.