Solutions Analyst

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Collaborate with Solutions Consultants and senior leadership to facilitate sales opportunities and strategic customer interactions.

• Convert discovery insights into organized analyses, which encompass: Pricing models, Cost structures, ROI, and outcome-driven business cases.

• Collect and integrate data from cross-functional teams (Sales, Operations, Finance, etc.) to guide solution design and pricing strategies.

• Create and sustain comprehensive financial models in Excel or Google Sheets to accommodate intricate deal frameworks.

• Formulate clear, data-supported narratives and recommendations to aid in solution strategy decisions.

• Assist in the development of customer-facing documents, including proposals and executive presentations.

• Facilitate service design choices by evaluating operational inputs (e.g., volumes, handle times, staffing assumptions).

• Recognize opportunities to enhance tools, templates, and processes that promote scalable and efficient pricing and analysis.

• Utilize AI tools to expedite analysis, enhance output quality, and foster innovation within the Solutions team.

⛳️ Requirements

• Exceptional written and verbal communication skills in English (EFSET C2 required).

• Over 2 years of experience in a Business Analyst, Financial Analyst, or comparable analytical position.

• Familiarity with or interest in service design, process enhancement, or operational strategy.

• Advanced proficiency in spreadsheets (Excel or Google Sheets), including complex formulas, data modeling, and scenario analysis.

• Strong analytical capabilities with the ability to structure ambiguous problems and autonomously seek solutions.

• Skill in translating data into clear insights, recommendations, and business narratives.

• Excellent written communication skills; adept at working in a highly asynchronous, Slack-driven environment.

• Experience in creating presentations (Google Slides, PowerPoint) for both internal and external stakeholders, including executive audiences.

• High attention to detail with a strong sense of accountability for outputs and deliverables.

• Competent in cross-functional collaboration and navigating multiple data sources and stakeholders.

• Experience utilizing AI tools (e.g., Gemini, ChatGPT, copilots, automation tools) in daily tasks.

• A sense of curiosity and a willingness to experiment with AI to enhance workflows and outputs.

• Interest in contributing to the evolution of Crescendo's AI-first approach to customer experience solutions and pricing.

🏝️ Benefits

• Become a member of a people-first, values-driven organization.

• Collaborate with innovative global partners and diverse teams.

• Enjoy hybrid working arrangements.

• Receive a competitive base salary.

• Benefit from generous paid time off.

• Access a comprehensive benefits package including medical, dental, and vision options applicable per country of residence for all full-time employees.

• Participate in free posture-based fitness workouts from home.

• Take advantage of training and professional development opportunities.