Solution Executive, Managed Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a trusted advisor by aligning customer business priorities, operational challenges, IT models, technology roadmaps, support requirements, and transformation objectives with New Era’s Managed Services portfolio.

• Collaborate with Account Executives and Sales Directors to identify, qualify, and progress managed services opportunities.

• Lead organized managed services discovery processes.

• Promote recurring revenue growth and managed services attachment across cloud, cybersecurity, collaboration/CX, networking, infrastructure, Microsoft/CSP, endpoint, data center, lifecycle, observability, and professional services.

• Conduct consultative discussions with CIOs, CFOs, CTOs, COOs, IT Directors, and Operations leaders.

• Develop executive-level value propositions linked to measurable operational and financial results.

• Create ROI, TCO, and business-case justifications.

• Collaborate with solution architects, service delivery, operations, finance, sales leadership, and technology partners.

• Discuss post-close operating models, including onboarding, SLAs, ticketing, escalation paths, portals, reporting, governance, QBRs, and continuous improvement.

• Formulate account-level strategies for growth and expansion in managed services.

• Position managed services as vital business enablers.

• Mentor sales teams on discovery, qualification, attachment strategy, value articulation, objection handling, and outcome-based positioning.

• Develop repeatable discovery frameworks, talk tracks, customer materials, objection-handling guides, value narratives, and attach motions.

• Establish and maintain strategic relationships with technology partners.

• Keep an eye on market trends, competitive offerings, consumption models, AI-driven operations, automation technologies, and customer purchasing behaviors.

⛳️ Requirements

• Candidates must be authorized to work in the United States without the need for sponsorship, either now or in the future.

• The ideal candidate would reside in the Eastern or Central Time Zone.

• 5+ years of experience in Managed Services, IT Services, Technical Sales, Services Consulting, Customer Success, or Service Delivery leadership.

• Experience in leading strategic customer engagements and technology transformation initiatives.

• Proven experience in developing account expansion strategies and recurring revenue growth programs.

• Highly skilled in AI tools and their applications in customer engagement, operational efficiency, and service delivery optimization.

• Knowledge of AI-enabled operations, automation platforms, predictive analytics, AIOps, and contemporary managed services delivery models.

• Strong executive presence with the ability to engage and influence senior business stakeholders.

• Demonstrated capability to lead structured discovery encompassing business pain, operational risk, decision processes, stakeholder alignment, competitive dynamics, financial impact, and readiness for change.

• Solid command of value-based selling, MEDDPIC qualification, ROI/TCO analysis, business-case development, and alignment with executive stakeholders.

• Experience in driving revenue in a pre-sales, overlay, consulting, managed services, or strategic advisory capacity.

• In-depth understanding of managed services business models, service delivery frameworks, governance, and recurring revenue strategies.

• Proven ability to position managed services across cloud, cybersecurity, networking, collaboration/CX, infrastructure, Microsoft/CSP, endpoint, data center, observability, lifecycle, and professional services solutions.

• Ability to convert technical service capabilities and operating models into measurable business outcomes.

• Strong understanding of ITIL, service management, customer success, and operational governance frameworks.

• Experience in developing ROI models, TCO analyses, operating model comparisons, and financial justification for managed services adoption.

• Ability to align sales, architecture, delivery, operations, finance, customer success, and partner resources around customer pursuits.

• Excellent communication and commercial acumen.

• Ability to create field-ready sales assets, discovery frameworks, customer presentations, enablement content, and repeatable managed services attachment motions.

• Bachelor's degree or equivalent work or military experience.

• Expected domestic travel of approximately 20–25%.

• Preferred: experience with an MSP, Systems Integrator, or Global Systems Integrator.

• Preferred: experience with cloud operations platforms across Microsoft Azure, AWS, and hybrid environments.

• Preferred: experience with automation, AIOps, observability, digital experience monitoring, and relevant technology domains.

🏝️ Benefits

• Comprehensive benefits package.

• Medical coverage.

• Dental insurance.

• Vision coverage.

• 401K matching.

• 7 company holidays plus generous PTO.

• Ongoing training opportunities.

• Personal and professional development prospects.

• Competitive benefits.