Solution Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as a product, industry, and technical authority in software for both the sales team and clients.

• Provide guidance and leadership during prospect and client interactions regarding direct revenue-generating solutions and their associated value propositions.

• Engage in Deep Dive Consultations: Conduct in-depth discovery sessions to identify essential business and technical requirements, transforming them into comprehensive, multi-product solution blueprints that may incorporate partner solutions as well.

• Deliver high-quality demonstrations with clear objectives, success criteria, and scope management (as needed) to effectively showcase the value of Revinate solutions.

• Speak confidently about the CDP landscape and the ongoing evolution of technology within the software industry.

• Address RFIs, RFPs, and Infosec Questionnaires, while helping to create a repository of the latest product knowledge.

• Draft and present business case data for client-requested product enhancements, including identifying the business impact for product management.

• Manage technical sales FAQs, ensuring that responses to technology inquiries (e.g., availability, disaster recovery, PCI) are consistent and based on current, accurate information.

• Executive Presentation: Independently deliver and defend intricate technical architectures and value propositions to C-level executives (e.g., CIO, CTO, CMO) at prominent hotel brands, ownership groups, and large enterprises.

• Consult early in the sales cycle with Product Management on unique opportunities to ensure client expectations are effectively met.

• Act as a key account strategist, leveraging past client solution approaches to facilitate the successful orchestration of new partnerships.

• Assist in product training and onboarding processes for new sales representatives and solution engineers.

• Travel as required within the sales territory.

• Represent Revinate at business development events as necessary.

⛳️ Requirements

• Over 5 years of progressive experience in a Solution Engineering, Sales Engineering, or Technical Architecture role, ideally within a SaaS, MarTech, Contact Center, or Revenue Management platform environment.

• Deep Domain Expertise: Expert-level understanding of the hospitality industry ecosystem, including PMS, CRS, CRM, booking engines, data warehouse structures, Call Center Technology, and prevalent API standards (e.g., HTNG) is preferred.

• Technical Acumen: Proven proficiency in discussing, architecting, and troubleshooting complex RESTful APIs, webhooks, SSO (SAML/OAuth), data security (PCI/GDPR), and cloud infrastructure concepts.

• Ability to collaborate across the organization and encourage cross-functional teamwork.

• Consultative problem-solving skills.

• Organized and analytical mindset, capable of overcoming sales obstacles through innovative and flexible strategies.

• Utilize technology solutions to support business objectives.

• Self-driven with a history of exceptional performance in your role.

• Ability to effectively demonstrate, communicate, and document the value proposition, suitable solutions, and distinct market positioning.

• Comfortable in the dynamic environment of a technical organization with a rapidly growing customer base.

• Adept at gathering requirements from and presenting recommendations to executive audiences in hospitality (corporate, ownership, and property).

• Embrace being part of a sales organization and engage in competitive business pursuits.

• Contribute to the establishment of standardized processes and best practices.

• Manage project-specific responsibilities within budget, timeline, and scope constraints.

🏝️ Benefits

• Flexibility in a hybrid workforce setup.

• Localized hiring advantages.

• Opportunities for collaboration.

• Participation in local events and community building initiatives.