Solution Delivery Consultant

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Configure, test, support, and enhance AlphaVerify and AlphaCollector solutions in both pre-production and production settings.

• Prepare and execute system builds, testing, validation, and conversion tasks utilizing Netsmart's implementation methodologies and best practices.

• Manage and resolve client support inquiries, troubleshoot system challenges, and coordinate resources across various functions.

• Provide clients with expert advice on solutions and workflow recommendations that align with operational and revenue cycle objectives.

• Analyze existing workflows and uncover opportunities to boost efficiency, adoption, and utilization of the solutions.

• Lead and engage in client meetings, status updates, solution evaluations, and discussions focused on adoption.

• Monitor client health, pinpoint risks, and relay solution status, concerns, and suggestions to clients and internal leadership.

• Collaborate with implementation, project management, technical, product, and support teams to address complex issues and escalations.

• Facilitate client adoption through knowledge sharing, best-practice consulting, training reinforcement, and change management.

• Maintain proficiency in AlphaVerify and AlphaCollector functionalities, workflows, and industry best practices.

• Contribute to initiatives aimed at process improvement and create documentation to enhance delivery consistency, operational efficiency, and client success.

• Identify and document best practices related to methodology and solution utilization.

⛳️ Requirements

• Bachelor's degree or equivalent relevant work experience.

• A minimum of 1 year experience in healthcare information technology or systems management implementation or consulting.

• Strong written and verbal communication skills.

• Effective decision-making abilities.

• Flexibility and adaptability.

• Comfort in dealing with ambiguity.

• Willingness to learn and adjust in a fast-paced, client-facing environment.

• Preferred: Experience with Netsmart EHR solutions.

• Preferred: Background in Netsmart client industries, such as clinical, human services, long-term care, and senior living.

• Preferred: Experience in supporting healthcare revenue cycle, patient access, eligibility verification, billing, accounts receivable, collections, or similar operational workflows.

• Preferred: Experience supporting SaaS applications in client-facing consulting, implementation, customer success, or support roles.

• Potential travel of up to 20% as required.

• Ability to work extended or irregular hours outside of traditional office hours when necessary.

• Must be legally authorized to work in the United States.

• Netsmart does not sponsor work visas for this position.

• Successful completion of a pre-employment background check, including a drug screening.

• If testing positive for a controlled substance, the ability to provide proof of a valid prescription to the third-party screening provider.

🏝️ Benefits

• Potential travel of 20% as needed.

• Pre-employment background check and drug screening covered at Netsmart’s sole expense.

• Equal employment and advancement opportunities.

• An inclusive workplace environment.

• A healthy and safe workplace.