Solution Consultant – R&D

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate with account executives, Solution Consultant colleagues, and leadership to develop account and deal strategies.

• Organize customer engagements that lead to impactful solutions.

• Oversee structured discovery processes to identify customer needs and requirements.

• Design solutions based on Benchling capabilities, industry best practices, and standard R&D functions.

• Create data models and processes that align with customer science and integrate with existing technology landscapes.

• Present and effectively demonstrate solutions to prospects and customers.

• Address customer inquiries and objections while resolving concerns.

• Offer competitive presentations of solutions, including awareness of internal alternatives.

• Collaborate with product management regarding prospect and customer needs as well as industry trends.

• Impact the product roadmap to ensure market success.

• Clarify the roadmap for customers when necessary to influence purchasing decisions.

• Develop reusable solutions, content, and training materials.

• Provide support to the extended team and share expertise.

• Mentor and collaborate with fellow Solution Consultants.

⛳️ Requirements

• Master's degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, Biochemistry, Chemistry, or a related Life Science field.

• At least 4 years of work experience, preferably in customer-facing roles.

• Experience with scientific/informatics software such as LIMS or ELN is preferred.

• Familiarity with antibody engineering software is an advantage.

• Experience demonstrating scientific software in a pre-sales environment to leading biotech and pharma companies is highly sought after.

• Ability to model scientific data and develop solutions based on product knowledge and industry best practices.

• Experience in demonstrating and supporting research instruments, reagents, or software is desirable.

• Understanding of research technology commonly used by biopharma companies.

• Capability to quickly implement new customer engagement processes.

• Ability to establish credibility as a trusted advisor for scientists and effectively pitch to scientific buyers.

• Must be fluent in English.

• Willingness to travel to customer locations 25–30% of the time.

🏝️ Benefits

• AI-focused exercise or discussion included in the interview process.

• Equal opportunity employment practices.

• Consideration of qualified applicants with arrest and conviction records consistent with applicable law.