Solution Consultant Director – EMEA

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take ownership of the complete pre-sales process for the designated region or segment, overseeing team structure, capacity, and ensuring positive commercial outcomes for all technical engagements.

• Collaborate with the Sales Director to support the assigned region or segment.

• Be responsible for the performance, development, and retention of Solution Consultants and Demo Engineers reporting to this position, fostering an environment that promotes both individual and collective excellence.

• Establish and maintain high standards for solution architecture quality, rigor in RFP responses, and credibility in demonstrations across all regional opportunities.

• Manage the strategic relationship with the most complex and high-value prospects in the region, acting as the senior technical authority when deal complexity requires it.

• Facilitate alignment among Sales leadership, Product, and Delivery to ensure that pre-sales commitments are realistic and that field intelligence consistently informs the product roadmap.

• Oversee the regional pre-sales methodology, tools, and enablement resources, ensuring the team operates with consistency, speed, and technical proficiency at every stage of the sales cycle.

• Ensure the accuracy and thoroughness of the technical handover from Sales to Delivery for all successfully closed opportunities within the team's portfolio.

• Key Responsibilities

• Lead, mentor, and develop a team of Solution Consultants and Demo Engineers, conducting regular one-on-one meetings, setting clear performance expectations, and nurturing a culture of technical rigor and commercial impact.

• Recruit and onboard Solution Consultant and Demo Engineer talent in line with regional headcount plans, ensuring new hires achieve full productivity swiftly.

• Personally engage in the most strategically significant opportunities within the assigned region or global segment, leading discovery workshops, solution design reviews, and executive presentations when scale or complexity necessitates senior involvement.

• Guarantee that all demonstrations conducted in the assigned region or global segment meet the quality standards aligned with Sales objectives.

• Review and approve Demos, solution architectures, Scopes of Work, High-Level Effort Estimates, and RFP responses for major accounts, ensuring adherence to Omilia's delivery standards and commercial risk appetite.

• Collaborate with Sales Directors and Account Executives in the assigned region or global segment to define pre-sales strategies, prioritize pipeline coverage, and align SC resources with opportunity value.

• Develop and maintain a library of reusable assets for the assigned region or global segment, including demo environments, solution templates, objection frameworks, and technical battle cards, to enhance team effectiveness.

• Act as the senior escalation point for technical obstacles, complex integration needs, and commercially sensitive scope inquiries that arise during the pre-sales cycle.

• Coordinate with Product and Delivery leadership to translate field intelligence into actionable insights for the roadmap, synthesizing capability gaps, competitive signals, and unmet customer needs.

• Enhance pre-sales forecasting accuracy in collaboration with Sales leadership, providing insights into deal progression, technical risks, and resource requirements.

• Represent Omilia at senior customer forums, industry events, and partner engagements, reinforcing the company's technical reputation and market credibility.

• Drive continuous improvement in pre-sales processes, tools, and team capabilities by identifying and addressing gaps in methodology, skills, or assets that hinder team performance.

⛳️ Requirements

• A significant and proven track record in pre-sales leadership within the enterprise SaaS or conversational AI/CCaaS domains, with direct experience in managing and developing Solutions Consultant or Pre-Sales Engineer teams.

• In-depth knowledge of conversational AI, voice IVR, NLU, and contact center automation technologies, with the ability to communicate effectively at both technical and executive levels.

• Demonstrated capability to lead and close complex, high-value enterprise deals across various stakeholder levels (CX, IT, Procurement, C-suite) in a senior pre-sales or player-coach role.

• Strong commercial awareness: fluent in enterprise SaaS sales cycles, procurement dynamics, deal structuring, and aligning technical positioning with commercial outcomes.

• Experience in designing and reviewing intricate solution architectures involving SaaS platforms, REST APIs, CCaaS integrations, and enterprise technology ecosystems.

• Proven ability to build and develop high-performing pre-sales teams, establishing standards, coaching individuals, and fostering a results-oriented culture.

• Excellent executive communication and facilitation skills: capable of leading strategic workshops, C-suite presentations, and aligning internal stakeholders with authority and clarity.

• Experience in creating reusable pre-sales assets and enablement programs that enhance team velocity and consistency.

• Proficiency in English (both written and verbal) at a professional level suitable for international enterprise sales.

• Willingness and ability to travel internationally as dictated by regional pipeline and team needs.

• **Nice to have:

• Practical experience with major CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral.

• Background in computational linguistics, NLU model design, or dialogue management.

• Familiarity with the AI Act, GDPR, or other regulatory frameworks relevant to enterprise AI deployments in the EU.

• Proficiency in additional European languages, particularly German or other DACH-market languages, is a significant advantage.

• Domain expertise in a specific vertical such as Banking, Insurance, Utilities, Healthcare, or Telecommunications.

• Knowledge of enterprise ecosystem integrations involving SAP, Salesforce, Microsoft Dynamics, or similar CRM/ERP platforms.

• Experience working in a scale-up or high-growth enterprise software environment with evolving pre-sales structures.

• Omilia Note: Actively and effectively contribute as an integrated team member and represent Omilia in all interactions.

🏝️ Benefits

• Fixed compensation.

• Long-term employment with a vacation allowance of working days.

• Opportunities for professional development (courses, training, etc.).

• Being part of successful cutting-edge technology products that are making a global impact in the service industry.

• Enjoyable and proficient colleagues.

• Apple equipment provided.