Solution Consultant

This is a fully remote position, open to applicants in Texas.

📋 Description

• Create and assist in delivering impactful presentations and product demonstrations for Internal Communications professionals, senior executives, and technical IT stakeholders.

• Articulate and promote the value of the Rhapsody platform.

• Support discovery calls, product demonstrations, and solution exploration activities.

• Uphold the highest level of functional expertise regarding the platform.

• Actively participate in meetings with senior internal communication and digital experience executives.

• Offer informed recommendations and share best practices regarding product alignment.

• Aid account executives in customizing and enhancing competitive positioning for key sales opportunities.

• Coordinate with product management, product marketing, technical solutions, and technical services teams.

• Facilitate knowledge transfer to customer success teams during onboarding sessions.

• Lead the selection of proof-of-concept initiatives with major enterprise prospects.

• Assist in the preparation and positioning of responses for RFPs/RFIs.

• Maintain relationships with decision-makers in current accounts and broaden connections across departments.

• Identify new sales opportunities through consultative collaboration with existing customers and potential clients.

• Collaborate with marketing on product and service introduction and adoption strategies.

• Represent the company at trade shows, technology forums, and other events.

• Incorporate AI tools into daily workflows for tasks like PRs, testing, and debugging.

• Develop reusable AI prompts and patterns tailored to the codebase.

• Enhance efficiency and output quality by merging AI with engineering signals and refining workflows.

⛳️ Requirements

• Over 5 years of experience in technical business analysis, sales engineering, or pre-sales solutions roles.

• Bachelor's degree or higher.

• Extensive knowledge of SaaS, Cloud, Integrations, and Middleware technologies.

• Demonstrated experience in complex SaaS enterprise pre-sales and post-sales environments.

• Familiarity with a consultative sales approach.

• Experience engaging with large customer IT delivery teams, Procurement departments, and CIOs.

• Understanding of healthcare industry professionals and the technological value for patient care.

• Ability to convey solution value through written, visual, and verbal storytelling techniques.

• Proven track record of designing and delivering value-based demonstrations linked to customer business outcomes, ROI, cost savings, time to value, and clinical and operational enhancements.

• Daily hands-on experience with AI tools such as ChatGPT, Gemini, Claude, Cursor, and Replit.

• Competence in quickly developing AI-assisted prototypes, custom demos, or proof-of-concept workflows utilizing AI coding assistants and low-code/no-code tools.

• Working knowledge of large language models, AI agents, prompt engineering, retrieval-augmented generation (RAG), and agentic workflows.

• Familiarity with Model Context Protocol (MCP) and secure AI-agent access to healthcare data through APIs and FHIR.

• Ability to articulate AI capabilities, limitations, and risks, including data privacy, HIPAA, security, governance, and accuracy.

• Proven history of innovation that significantly enhanced teamwork, sales, or customer service.

• A strong curiosity and dedication to ongoing learning about AI advancements.

• Preferred: In-depth knowledge and experience with integration engine software, use cases, various message formats, and configuration options.

🏝️ Benefits

• Commission program with a target variable compensation of $40,000 based on achieving sales quotas.

• Health insurance coverage.

• Retirement savings plans.

• Paid time off.

• Additional programs designed to support overall well-being.