Solution Consultant

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Collaborate with Account Executives to assess opportunities, comprehend business drivers, and establish success criteria.

• Facilitate discovery workshops with potential clients to uncover requirements and convert them into customized solution architectures.

• Create and present engaging, scenario-based product demonstrations that align with customer use cases.

• Analyze and respond to RFPs, ensuring that Omilia technology and services are represented accurately and effectively.

• Act as a reliable technical advisor throughout the evaluation and solution design phases.

• Align customer use cases with existing Omilia Customer Journeys approved by Product and Delivery.

• Work with customers, prospects, Product, and Delivery teams to suggest customized Customer Journeys when necessary.

• Connect technical concepts with business value, making complex voice AI functionalities understandable for non-technical stakeholders.

• Demonstrate to customers how to create and develop applications using Omilia technology and services.

• Collaborate with the Omilia Product team to address use cases that are not yet covered by current technology and services.

• Review and refine Scopes of Work, ensuring that commercial documentation accurately represents Omilia's offerings.

• Partner with Product, Delivery, and Marketing teams to relay customer insights back into the product roadmap.

• Ensure seamless customer transitions from Sales to Delivery, maintaining continuity and trust.

• Lead the onboarding and training of new channel partners across the LATAM region, ensuring they are well-equipped to position, demonstrate, and implement Omilia solutions effectively.

⛳️ Requirements

• Over 3 years of demonstrated experience in a Technical Sales, Pre-Sales, or Solutions Consulting position.

• Native Spanish speaker; advanced proficiency in Portuguese and English — both written and verbal.

• Strong functional knowledge of voice IVR, conversational AI, or similar technologies.

• Solid comprehension of SaaS architecture, APIs, and enterprise technology stacks.

• Exceptional client-facing abilities: discovery, presentation, and solution storytelling skills.

• Strong commercial awareness — understanding the sales process and how to support it effectively.

• Ability to think quickly under pressure and transform complex inquiries into straightforward answers.

• Willingness to travel within the Latin America region and Iberia as required.

• **Nice to Have**

• Experience with AWS Connect, Genesys Cloud, NICE CXone, Five9, or RingCentral contact center platforms.

• Knowledge of networking (e.g., MPLS/VPN) and telephony (e.g., SIP) protocols.

• Familiarity with SAP, Microsoft, or other enterprise ecosystem integrations.

• Experience maneuvering through enterprise sales cycles in the LATAM market.

• Domain knowledge in one or more of the following sectors: Financial Services, Telecommunications, BPO, Healthcare, or Technical Support.

🏝️ Benefits

• Fixed compensation;

• Long-term employment with vacation days;

• Opportunities for professional development (courses, training, etc);

• Participation in successful, cutting-edge technology products that are making a global impact in the service industry;

• A proficient and enjoyable team to work with;

• Apple equipment.