Solution Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute client projects for Review Intelligence.

• Define and implement projects utilizing predictive AI, GenAI, and/or structured analytics.

• Ensure that client requirements are consistently updated throughout the engagement and adjust development approaches as necessary.

• Carefully track data and design as well as implement statistical validation and metrics reporting.

• Collaborate with support and technical teams across the organization.

• Document lessons learned for internal discussions and improvements in both processes and technology.

• Monitor and escalate project risks as necessary.

• Provide end-of-project metrics for ROI evaluations and quarterly business reviews.

• Develop or enhance playbooks for the core workflows of established offerings.

• Implement and update the Review Intelligence training curriculum for new team members and secondees.

• Offer requirements analysis and user-validation feedback to product development teams.

• Work together with marketing, client success, and sales on client-facing overviews of Review Intelligence solutions.

• Operate in a virtual office setting, with approximately 5% travel required.

⛳️ Requirements

• An advanced degree in a relevant field (law, technology, statistics) is preferred.

• A minimum of 5 years of experience in the litigation or eDiscovery industry is required.

• At least 3 years of experience in advanced analytics within eDiscovery is necessary.

• Previous experience in an in-house corporate legal role, law firm legal staff, or as an eDiscovery vendor is required.

• Strong knowledge of eDiscovery technology, including Relativity Analytics, Relativity aiR, Reveal (Brainspace), or similar analytics platforms.

• Comprehensive understanding of litigation support and legal discovery processes and concepts.

• Demonstrated success and eagerness to consult with clients/internal departments, project expertise, and address both day-to-day and strategic challenges.

• Experience in leading complex projects and managing multidisciplinary teams from different departments is preferred.

• Exceptional written and oral communication skills with clients and internal staff.

• A customer service approach that is consultative, approachable, respectful, and polite.

• Capability to multitask effectively under pressure.

• Proficiency in using a computer, communicating via telephone, and reading printed materials.

• Willingness to be on call periodically and work outside standard hours, including evenings and weekends.

• Ability to travel by automobile or airplane.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401k plan with company matching.

• Company-funded Life & AD&D insurance.

• Company-covered short- and long-term disability.

• Telemedicine services.

• Wellness programs.

• Flexible Paid Time Off (PTO) policy.

• Paid volunteer days.

• Optional accident, hospitalization, and critical illness insurance plans.

• Pet insurance coverage.

• Annual bonus or incentive program.