Solution Consultant

This is a fully remote position, open to applicants in Norway.

📋 Description

• Ensure a consistently positive customer experience by overseeing and managing deployment planning, solution adoption, and the resolution of technical issues.

• Establish formal governance frameworks with clients.

• Conduct stakeholder meetings and quarterly business reviews; document discussions and action items; provide monthly account reports to internal stakeholders.

• Create and implement product education and awareness programs, as well as deliver training sessions.

• Set and monitor customer satisfaction KPIs and manage action plans for improvement.

• Address customer concerns, documenting and escalating critical issues for resolution.

• Act as an advocate for customers within Everbridge, relaying feedback to Account Management, Product Management, and Engineering.

• Foster automation, enhance platform reliability, improve operational efficiency, and support the transition to cloud-native delivery models.

• Support systems for mission-critical public warning and communications solutions across both on-premises and cloud environments.

• Travel to customer sites as required.

⛳️ Requirements

• A minimum of 3 years in a customer-facing support or consulting role, preferably on-site.

• Strong project management skills.

• Capability to manage and support conflicting priorities effectively.

• Familiarity with internet-hosted applications, highly available architectures, computer security, telephony, and networking.

• Demonstrated ability to coordinate internal departments and resources to resolve complex customer support or implementation challenges.

• Experience in consulting related to emergency preparedness or business continuity practices for government entities or corporations is an advantage.

• Exceptional verbal, written, and interpersonal communication skills.

• Strong critical thinking, analytical, and problem-solving skills.

• Excellent time management abilities.

• Proficiency in Microsoft Office Suite, Salesforce.com, and web-based applications.

• Willingness to travel locally and provide on-site support to customers.

• A bachelor's degree in Business, Computer Science, or a related field is preferred.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and training.

• Collaborative and innovative work environment.

• Flexible work arrangements.