Solution Architect

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the creation of comprehensive Field Service Management (FSM) solutions specifically designed to meet the unique needs of clients in the utilities and energy sectors.

• Create intricate architectural blueprints that detail system integrations, data flows, and technical specifications.

• Ensure that solutions are scalable, secure, and compliant with industry standards and best practices.

• Provide technical leadership and oversight during the execution of FSM solutions, ensuring compliance with architectural designs and project schedules.

• Collaborate with cross-functional teams, which include developers, project managers, and business analysts, to guarantee cohesive and efficient project execution.

• Keep updated on emerging technologies and industry trends to guide solution design and implementation strategies.

• Interact with clients to comprehend their business processes, requirements, and challenges.

• Convert client needs into functional and technical specifications, ensuring clear communication and alignment throughout the project's lifecycle.

• Present architectural solutions and design choices to clients, clearly articulating the benefits and reasoning behind the selected approaches.

• Recruit, mentor, and nurture a team of technical professionals, promoting a culture of continuous learning and excellence.

• Define team roles, responsibilities, and performance expectations to ensure clarity and accountability.

• Offer ongoing training and development opportunities to enhance team skills and understanding of FSM solutions.

• Establish and uphold best practices for solution design, coding standards, and system integrations.

• Conduct regular code and design reviews to guarantee quality and adherence to architectural standards.

• Identify areas for process improvements and implement solutions to boost efficiency and effectiveness in solution delivery.

⛳️ Requirements

• A minimum of 10 years of experience in implementing Field Service Management or similar solutions, with a strong emphasis on the utilities and energy sectors is required.

• Proven history of leading complex FSM implementations and integrating with existing technology stacks (ERP, CRM, CIS, BI, Data Warehouse, etc.).

• Experience in developing web-based business applications, utilizing some of the following: XML, JSON, HTML5, AngularJS, etc.

• Familiarity with cloud-based FSM platforms (Salesforce Field Service, Oracle Field Service, ServiceNow FSM, Click).

• Knowledge of cloud architectures (AWS, Azure, GCP).

• Experience in planning, designing, and developing integration solutions to connect with enterprise systems using SOAP and REST web services.

• Experience working in Agile or hybrid delivery models, including backlog management and iterative solution delivery.

• Strong understanding of utility operations, asset management, and regulatory compliance.

• Demonstrated experience in team building and leadership, with the capacity to inspire and cultivate talent.

• Excellent project management abilities, including expertise in project planning, execution, and risk management.

• Exceptional communication and interpersonal skills, capable of effectively engaging clients and stakeholders at all levels.

• Technical proficiency in FSM software platforms, system integration, and data analytics.

• Willingness to travel to client sites (domestic and/or international) as required and defined by project needs.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Disability Insurance (STD/LTD)

• Flexible Spending Account

• Health Savings Account

• Basic Life/AD&D

• 401(k) plan

• Paid Time Off

• Company Holidays

• Leave of Absence

• Remote work and Flexible Work Schedules (for qualified positions)

• Employee Referral Program

• Professional Development

• Charitable Contribution Match