Solution Advisor – Coding

This is a fully remote position, open to applicants in Australia.

📋 Description

• Collaborate with clients to conduct workflow discovery, ensure successful adoption, and provide advanced optimization for designated Solventum product lines.

• Act as a subject matter expert for the assigned teams and solutions.

• Comprehend clients’ short-term and long-term strategic objectives.

• Perform reviews of current-state workflows and configurations utilizing Solventum's best-practice workflows.

• Work alongside clients to implement workflow optimization changes.

• Advocate for clients, document issues, and escalate them following standard protocols.

• Manage client relationship coordination and client-oriented interactions throughout the organization.

• Monitor assigned client satisfaction survey results and establish and track key performance indicators.

• Stay informed about industry and product developments.

• Engage in corporate programs and initiatives while adhering to professional, quality, corporate, and ethical standards.

⛳️ Requirements

• At least 10 years of experience in Health Information Management/clinical coding with exposure to a wide variety of cases.

• Relevant qualifications in Health Information Management and clinical coding.

• Eligible for full membership with the Health Information Management Association of Australia (HIMAA).

• Possess a current, valid Driver’s License.

• Qualifications from the La Trobe University Auditing Course or equivalent tertiary qualifications (additional qualification).

• Previous experience in auditing, training, and education in coding is highly preferred.

• Strong grasp of Revenue Cycle and related workflows.

• Knowledge of Electronic Medical Record (EMR) workflows, systems, implementation, and training for medical professionals.

• Ability to manage multiple project streams and teams effectively.

• Experience in consulting with clients on health information systems.

• Familiarity with assigned solutions, services, and products.

• Proven industry knowledge.

• Competent computer skills.

• Excellent written and verbal communication abilities.

• Exceptional client relationship management skills.

• Capacity to devise creative solutions and handle challenging situations diplomatically.

• Strong business acumen, strategic thinking, presentation prowess, and training capabilities.

• Must have legal authorization to work in the country of employment without sponsorship for employment visa status.

🏝️ Benefits

• Competitive salary and benefits package.

• Programs that promote physical and financial wellness.

• Relocation assistance may be available.

• Commitment to equal opportunity employment and diversity and inclusion.