Retail Technology Advisor

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Provide assistance to retailers and store personnel regarding daily inquiries related to retail technology and store systems.

• Establish and nurture relationships with independent retailers and company-operated store teams to gain insights into operational challenges and pinpoint areas for improvement.

• Aid in the execution of retail technology projects that encompass EPOS, store networking, digital retail solutions, and back-office systems.

• Collaborate with internal teams and external suppliers to deliver effective and prompt support to stores.

• Serve as the primary liaison between retail operations and technical teams, translating store needs into actionable business solutions.

• Facilitate the implementation of new technologies, processes, and initiatives within retail locations.

• Oversee system performance and seek opportunities to enhance efficiency, compliance, and store productivity.

• Assist in training store staff on the adoption of new systems and technologies.

• Engage in project planning, implementation, and rollout activities across the retail network.

• Create and maintain operational procedures, user manuals, and support documentation.

• Contribute to initiatives aimed at improving business operations, enhancing retailer engagement, and boosting performance.

• Travel across the country to provide support for stores, projects, and retailer engagement activities as needed.

• Undertake additional projects as assigned by management.

⛳️ Requirements

• Significant management experience in grocery retail, convenience retail, FMCG, or multi-site retail operations.

• Knowledge of retail technology, networking, and overall IT systems.

• Familiarity with KPIs and SLAs, with a proven track record of compliance.

• Experience with retail systems such as EPOS, self-service solutions, back-office systems, or electronic ordering platforms.

• Demonstrated ability to take ownership and manage projects effectively.

• Strong analytical skills, adeptness in resolution management, organizational capabilities, and excellent time management skills.

• Exceptional verbal, written communication, presentation, and interpersonal skills, along with the capability to provide clear updates to management.

• Ability to work independently, prioritize tasks, and meet deadlines.

• Innovative and authoritative, with the skill to communicate effectively across all levels to individuals with varying technical abilities.

• Flexible and adaptable in response to customer and business needs.

• Proactive and energetic work ethic, focused on achieving tasks and managing diverse projects.

• Possession of a full clean driver’s license.

• Must have full authorization to work in the Republic of Ireland.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and training.

• Dynamic and supportive work environment.

• Potential for career advancement within the company.