Retail Technology Advisor

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Provide assistance to retailers and store teams with daily inquiries related to retail technology and store systems.

• Establish rapport with independent retailers and company-operated store teams to comprehend operational challenges and pinpoint opportunities for improvement.

• Aid in the execution of retail technology projects involving EPOS, store networking, digital retail solutions, and back-office systems.

• Collaborate with internal teams and external suppliers to ensure prompt store support.

• Serve as the primary liaison between retail operations and technical teams, converting store requirements into actionable business solutions.

• Facilitate the implementation of new technologies, processes, and initiatives within stores.

• Oversee system performance and identify opportunities to enhance efficiency, compliance, and store productivity.

• Assist in training and supporting store personnel in the adoption of new systems and technologies.

• Engage in project planning, implementation, and rollout activities across the retail estate.

• Create and maintain operational procedures, user manuals, and support documentation.

• Contribute to business improvement initiatives aimed at enhancing retailer engagement and operational performance.

• Undertake additional projects as assigned by management.

• Travel nationwide to support stores, projects, and retailer engagement activities as needed.

⛳️ Requirements

• Significant management experience in grocery retail, convenience retail, FMCG, or multi-site retail operations.

• Knowledge of retail technology, networking, and overall IT systems.

• Familiarity with KPIs and SLAs, with a proven track record of compliance.

• Experience with retail systems such as EPOS, self-service solutions, back-office systems, or electronic ordering platforms.

• Demonstrated ability to take ownership and manage projects effectively.

• Strong analytical, resolution management, organizational, and time management skills.

• Excellent verbal and written communication, presentation, and interpersonal skills, with the ability to report updates clearly to management.

• Capacity to work independently, prioritize tasks, and meet deadlines.

• Ability to communicate effectively with individuals of varying technical abilities.

• Flexibility and adaptability in responding to customer and business needs.

• Proactive and energetic in approach to diverse tasks and projects.

• Possession of a full clean driver’s license.

• Full authorization to work in the Republic of Ireland.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible working arrangements.

• Travel reimbursement and allowances.