Software Upgrade Specialist

This is a fully remote position, open to applicants in Poland, +4 more countries.

📋 Description

• Execute technical software upgrades for Elekta clients throughout Europe, encompassing planning, installation, testing, validation, and live support.

• Conduct upgrades both remotely and on-site at customer locations.

• Collaborate closely with customers, project managers, trainers, engineers, distributors, and technical service team members.

• Keep customers and the Upgrade Project Manager updated on progress, risks, and issues.

• Create, maintain, and submit upgrade documentation, reports, backups, and signed records.

• Assist in customer acceptance testing and finalize upgrade documentation and process sign-off.

• Provide post-upgrade support during testing, validation, and go-live phases.

• Address support calls from customers, Elekta engineers, and distributors regarding upgrades.

• Escalate significant technical issues and keep business teams and distributors informed.

• Be prepared to travel at short notice to resolve technical or on-site customer issues.

• Ensure a safe, organized, and effective working environment, including conducting risk assessments.

• Adhere to Elekta’s quality, regulatory, and safety protocols, reporting any issues that could impact delivery, reliability, or safety.

• Assist the Technical Service Department with technical advice, remote or office-based support, and other relevant tasks when upgrades are not being performed.

⛳️ Requirements

• Bachelor’s degree or diploma in Computer Science, or equivalent relevant experience.

• Strong technical proficiency in PC and network computing environments, including SQL, Citrix, Microsoft cloud solutions, storage configuration, virtualization, Active Directory, and Windows operating systems.

• Exceptional verbal and written communication abilities in both Polish and English.

• Proven customer care skills and a professional, service-focused demeanor.

• Capability to collaborate effectively in a team setting while also managing personal workload and independently maintaining technical expertise.

• Willingness to travel up to 50% across Europe and work outside of standard hours, including scheduled weekend upgrade activities.

• Experience in a technical support environment is preferred.

• Familiarity with healthcare settings is advantageous.

• Dedication to adhering to Elekta’s quality, regulatory, and safety policies, and representing Elekta professionally during customer interactions.

• CV must be submitted in English.

🏝️ Benefits

• Private medical care (Medicover).

• Group life insurance.

• Employee Assistance Program (EAP) providing psychological and legal support.

• Multikafeteria benefits platform, which includes access to the Multisport card.

• Employee Pension Plan (PPE) available after successful completion of the probation period.

• Annual Global Bonus Plan upon successful completion of the probation period.

• Employee discounts platform after successful completion of the probation period.

• Employee referral program available after successful completion of the probation period.