Software Training Specialist – Clinical

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design and deliver exceptional training programs for both new and existing customers.

• Facilitate classroom and instructor-led sessions at company locations, industry conferences, and customer sites, whether online or in-person.

• Organize and manage training sessions, overseeing participant and resource logistics.

• Encourage the use of online learning platforms such as SmartZone.

• Assess individual and group training requirements.

• Review and enhance training formats, materials, and methods of delivery.

• Leverage AI tools to evaluate learner feedback and performance metrics to refine training content and delivery.

• Keep curriculum and training materials current in line with product updates and industry standards.

• Apply reinforcement strategies, including spaced-learning initiatives, micro-challenges, job aids, and peer learning groups.

• Lead communities of practice, user groups, and continuous enablement sessions.

• Set training expectations and evaluate the transfer of knowledge post-training.

• Develop, mentor, and coach customer super users through train-the-trainer programs.

• Maintain current training databases and content.

• Collaborate with Product, Support, and Customer Success teams.

• Identify and escalate risks associated with product adoption, technology, knowledge retention, or self-learning access.

• Support KPIs, including process compliance and customer satisfaction metrics.

• Suggest and enhance AI-native processes.

• Participate in educational workshops, seminars, certification programs, and release training.

• Report directly to the Sr Manager of Professional Services.

⛳️ Requirements

• Post-secondary education, ideally in training and development, education, or a related discipline.

• Prior experience in client-facing training, preferably within the software sector.

• Exceptional communication skills, both written and verbal, with the ability to convey simple and complex technical concepts to non-technical users.

• Strong grasp of adult learning theories, training development techniques, and industry best practices.

• High proficiency in software and technology literacy.

• Outstanding presentation skills.

• Experienced in conducting training sessions both face-to-face and remotely.

• Excellent documentation abilities.

• Capability to thrive in a dynamic and fast-paced work environment.

• Proficient with generative AI tools, including Claude and Copilot.

• Familiarity with the Microsoft Office suite and teleconferencing platforms, such as Zoom and WebEx.

• Willingness to travel 30% to customer onsite locations is necessary for eligibility.

🏝️ Benefits

• Benefits commence from Day 1.

• Retirement Plan Matching.

• Flexible Paid Time Off.

• Wellness Support Programs and Resources.

• Parental & Caregiver Leaves.

• Fertility & Adoption Support.

• Continuous Development Support Program.

• Employee Assistance Program.

• Allyship and Inclusion Communities.

• Employee Recognition.

• Comprehensive full-time benefits.

• Ongoing professional development through workshops and certifications.

• In-house certification and release training.