Software Support Technician I

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Deliver exceptional support to clients utilizing PHA-Web software

• Address software inquiries and guide clients through the application

• Reproduce, diagnose, and resolve software bugs and issues

• Work with users to determine root causes and implement effective solutions

• Keep technical documentation and manuals current and accurate

• Record common issues, resolutions, and best practices

• Assist users with software setup, preferences, settings, and customizations

• Stay up-to-date on software updates, industry trends, and emerging best practices

• Maintain a positive and professional demeanor while addressing client concerns

• Collaborate with team members, developers, and stakeholders to enhance software functionality and user experience

• Clearly communicate issues and ideas to both internal colleagues and external clients

• Test software features, enhancements, and updates

• Execute test cases, identify defects, and work with developers to resolve issues

• Validate software quality and ensure it meets user expectations

⛳️ Requirements

• Provide timely and accurate solutions to software-related customer support inquiries

• Assist end-users with technical issues related to PHA-Web software

• Ability to reproduce, diagnose, and resolve software bugs and issues

• Ability to identify root causes and implement effective solutions

• Maintain up-to-date technical documentation and manuals

• Assist with software configuration, preferences, settings, and customizations

• Exhibit a positive and professional phone demeanor

• Communicate clearly and concisely with both internal colleagues and external clients

• Thoroughly test software features, enhancements, and updates

• Execute test cases and identify defects

• Collaborate effectively with users, developers, team members, and stakeholders

• Previous experience in the public and affordable housing sector is beneficial but not mandatory

🏝️ Benefits

• Comprehensive training on the software

• Access to advanced tools, training, and career development opportunities

• A collaborative, energetic, results-driven work environment

• Recognition and rewards for outstanding performance