Software Solutions Development Associate I – AI Transformation, Engineering

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Collaborate closely with other development teams and clients.

• Ensure the proper implementation and functioning of solutions.

• Guarantee an efficient and seamless user experience.

• Design and optimize workflows in Architect (Genesys).

• Develop and manage workflows within Architect.

• Create and enhance Data Actions.

• Design, develop, and integrate custom solutions in Genesys Cloud.

• Manage cloud data, analyze metrics, and optimize performance.

⛳️ Requirements

• Graduate in Systems Engineering, Software Engineering, Electronics, or related fields.

• At least one (1) year of experience, preferably in the financial sector, in software development using Java and JavaScript.

• Knowledge of Genesys Cloud, including the integration of external tools.

• Ability to develop and manage workflows in Architect.

• Experience in creating and optimizing Data Actions.

• Knowledge in designing, developing, and integrating custom solutions in Genesys Cloud.

• Understanding of cloud data management, metric analysis, and performance optimization.

• Familiarity with frontend or backend development.

• Knowledge of Next-Gen BBVA technologies: ASO, APX/Cells.

• Understanding of generative AI, LLM, and conversational bots.

• Experience with contact center or CRM platforms (desirable).

• Knowledge of APIs and web services (desirable).

• Familiarity with cloud solution integration and emerging technologies (desirable).

• Ability for continuous learning, analysis, problem-solving, and teamwork.

🏝️ Benefits

• Continuous learning and knowledge sharing as part of the organizational culture.

• A diverse and inclusive team.

• Equality plan.

• Opportunities for professional development in technology and innovation.