VoIP Developer – Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, configure, maintain, and enhance VoIP systems and infrastructure.

• Configure and optimize SIP trunks, extensions, gateways, IVR systems, and call-routing workflows.

• Implement and troubleshoot protocols and technologies such as SIP, RTP, WebRTC, and H.323.

• Develop and maintain cloud-based VoIP solutions utilizing platforms like Twilio, Plivo, Amazon Connect, or similar.

• Diagnose and resolve issues related to latency, jitter, packet loss, firewall, NAT traversal, and QoS.

• Monitor system performance, analyze logs, and enhance call quality and reliability.

• Integrate VoIP systems with CRM platforms, ticketing systems, and various business applications.

• Develop and maintain APIs, automation scripts, and custom VoIP integration applications.

• Implement security measures to protect against unauthorized access, fraud, and cyber threats.

• Manage VoIP billing systems, call records, and usage tracking.

• Support AI-driven communication solutions, including intelligent call routing, speech analytics, and automated call handling.

• Conduct system testing, upgrades, and maintenance to ensure security, stability, and scalability.

• Maintain technical documentation and keep up-to-date with emerging VoIP technologies.

• Perform other related duties as assigned.

⛳️ Requirements

• Proficient in English, both written and spoken.

• Demonstrated experience as a VoIP Developer or Engineer; VoIP expertise is essential.

• Proficient in SIP, RTP, WebRTC, Asterisk, FreePBX, Kamailio, OpenSIPS, or similar technologies.

• Strong understanding of VoIP protocols, including SIP, H.323, and RTP.

• Experience with cloud-based VoIP solutions such as Twilio, Plivo, or Amazon Connect.

• Knowledge of network troubleshooting, including firewalls, NAT traversal, and QoS.

• Programming experience in Python, PHP, JavaScript, or C is an advantage.

• Experience integrating VoIP with CRM systems like Salesforce, Zingtree, or custom solutions.

• Familiarity with Linux-based systems and database management using MySQL or PostgreSQL.

• Experience with VoIP billing systems.

• Familiarity with AI-driven call routing and speech analytics.

• Relevant certifications such as CCNA Voice, FreePBX Certified Administrator, or similar.

• Excellent problem-solving, interpersonal, communication, organizational, multitasking, and attention-to-detail skills.

• Ability to work independently, adapt to new technologies, and thrive in a fast-paced environment.

• Proficiency in Microsoft Office, including Word, Excel, and Outlook.

• Familiarity with standard business tools such as email, spreadsheets, and document management.

• Ability to quickly learn new systems, software, and workflows.

• Capability to follow established processes accurately with minimal supervision.

• Availability to work during U.S. EST (New York) business hours and adapt to business needs.

• Interested in long-term career opportunities.

• Must be able to undergo a background check.

• Must have a reliable Windows 10+ computer, dual monitors, and high-speed internet.

• Must have a dependable backup power source for uninterrupted work during outages.

• Must have a professional home workstation suitable for uninterrupted remote work.

🏝️ Benefits

• 100% remote work.

• Great work environment with opportunities for growth.