Software Onboarding Manager, B2B E-commerce

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Take ownership of enterprise launches, managing the process from kickoff to go-live and subsequent handoff to Customer Success.

• Lead each new enterprise brand transition from sales handoff to go-live, ensuring adherence to plans, timelines, and expectations.

• Develop comprehensive launch plans encompassing Reviews, Loyalty, Referrals, Quizzes, and Surveys.

• Oversee multiple intricate launches while proactively addressing blockers to guarantee timely go-live.

• Guide brands on program configuration and assist with data migration, theme customization, and integrations with Shopify, Klaviyo, TikTok Shop, Google, Meta, and Attentive.

• Collaborate with Solutions Engineering on custom builds and APIs, producing clear and concise requirements.

• Provide training to brand teams and ensure they realize initial value by the go-live date.

• Work closely with Sales on scope and timelines and engage in late-stage discussions.

• Transition brands to Customer Success with defined goals, stakeholders, and next steps; identify potential growth opportunities.

• Share Product feedback and collaborate with Marketing on customer success stories.

• Create templates, checklists, and playbooks for enterprise launches.

• Cultivate expertise in the Okendo platform and related ecommerce tools, sharing insights with the team.

⛳️ Requirements

• Minimum of 5 years of experience in customer onboarding, implementation, or project management within a B2B SaaS environment, preferably with ecommerce brands or marketing and retention tools.

• Proven history of managing complex, multi-stakeholder launches for larger clients, delivering on time and to a high standard.

• Strong project management and organizational skills, with the capability to plan, track, and prioritize various elements across multiple launches.

• Technical proficiency with CSV, HTML, and APIs.

• Understanding of ecommerce technology stacks and key metrics, including conversion rates, average order value (AOV), and repeat purchase rates.

• Confidence in engaging with senior marketing and ecommerce stakeholders, along with the assertiveness to drive action plans to completion.

• Exceptional written and verbal communication skills, coupled with a resourceful, positive, and resilient mindset.

• Familiarity with Shopify, particularly Shopify Plus, Klaviyo, Google Shopping, and headless or custom storefront configurations.

• Capability to achieve Okendo Product Expert certification and demonstrate all five Okendo products.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• A collaborative and inclusive company culture.