Software Onboarding Manager, B2B E-commerce

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take ownership of enterprise launches from the initial kickoff through to the go-live stage and the transition to Customer Success.

• Oversee each new enterprise brand from the sales handoff to the go-live phase, effectively managing plans, timelines, and expectations.

• Convert brand objectives into detailed launch plans encompassing Reviews, Loyalty, Referrals, Quizzes, and Surveys.

• Manage multiple intricate launches simultaneously while resolving any blockers that arise.

• Provide guidance to brands regarding program setup and assist with data migration, theme customization, and integrations with platforms such as Shopify, Klaviyo, TikTok Shop, Google, Meta, and Attentive.

• Work in conjunction with Solutions Engineering on custom builds and APIs, ensuring requirements are clearly documented.

• Educate brand teams and guarantee they achieve initial value by the go-live date.

• Collaborate with Sales on project scope and timelines while participating in late-stage discussions.

• Facilitate the handoff to Customer Success by outlining goals, stakeholders, and next steps, while identifying growth opportunities.

• Offer feedback on Product and collaborate with Marketing on customer success stories.

• Create enterprise launch templates, checklists, and playbooks.

• Cultivate in-depth knowledge of Okendo and related ecommerce tools, sharing insights with the team.

• Achieve success indicators at 1 month, 6 months, and 1 year post-launch.

⛳️ Requirements

• Minimum of 5 years of experience in customer onboarding, implementation, or project management within a B2B SaaS environment, preferably with ecommerce brands or marketing and retention tools.

• Proven history of managing complex, multi-stakeholder launches for larger clients, delivering on time and to high standards.

• Strong organizational and project management abilities.

• Technical proficiency with CSV, HTML, and APIs.

• Understanding of ecommerce technology stacks and key performance metrics, including conversion rates, average order value (AOV), and repeat purchase rates.

• Ability to confidently engage with senior marketing and ecommerce stakeholders.

• Assertive in driving action plans to completion.

• Exceptional written and verbal communication skills.

• A resourceful, optimistic, and resilient attitude.

• Familiarity with Shopify, particularly Shopify Plus, Klaviyo, Google Shopping, and headless or custom storefront configurations is advantageous.

• Obtain Okendo Product Expert certification following onboarding.

🏝️ Benefits

• Full-time exempt employment classification.

• Opportunity for remote work.